Customers purchasing an August Monthly Ticket from a Metro-North Ticket Vending Machine or Ticket Window may experience a ticket jam due to a problem with the paper stock. We have tested this stock thoroughly, but have encountered sporadic jams.
If a jam does occur when purchasing your Monthly Ticket, please call 511 (877-690-5114) or see a Ticket Agent for assistance.
Also, due to this problem, Metro-North will not be selling monthly tickets with $50 MetroCards for August. Customers should purchase monthly tickets with a $0 MetroCard and can add value at a Subway MetroCard Vending Machine. A separate $25 MetroCard can also be purchased from our machines.
Customers are encouraged to purchase their August monthly ticket using our free, convenient MTA eTix App.
We apologize for any inconvenience caused by this problem and please contact us if you have any issues.
Hudson Line: Bridge Plates in use at Irvington, Ardsley-on-Hudson, Dobbs Ferry and Hastings-on-Hudson stations
Bridgeplates are currently in use for inbound service at Irvington,Ardsley-on-Hudson, Dobbs Ferry, and Hastings-on-Hudson Stations.
This change allows for work on the Hudson Line Signal Restoration construction project
We regret any inconvenience you may experience as a result of this service improvement.
Please do not stand or wait on the bridgeplates.
Enhancement to Existing Digital Station Monitors: "Estimated Time of Arrival"
Metro-North Railroad now has a new format on our Real-time station monitors which includes an estimated time of arrival or ETA for trains at outlying stations.
The new information is displayed on the far right of our Train Information monitors and Train Departure boards.
This improvement is another step towards providing you, our customers with the most accurate, up-to-date and technology-enabled information about your travel.
Video Cameras on Metro-North Pascack Valley and Port Jervis Line Train Cars To Improve Safety & Security for Customers & Employees
NJ TRANSIT has installed video cameras in customer areas of rail cars beginning with the Metro-North rail fleet operating on the Port Jervis and Pascack Valley Lines.
That includes outward and inward facing cameras on Metro-North’s fleet of 15 Cab Cars and 15 locomotives.
The outward-facing cameras will be used to record track and wayside activities, and the inward-facing cameras will be used to record the engineer’s control area.
NJ TRANSIT has also begun installing passenger area cameras on Metro-North’s 65 Comet V coaches. The first coach has been completed and is ready to be placed back into service on the Port Jervis Line.
These passenger-area cameras will improve customer and crew safety by acting as a deterrent to crime. They will also aid investigations after accidents and other incidents, as well as help deter behaviors that could affect safe train operations.
There is no audio recording of the passenger areas and signage will be posted at both ends of the passenger compartment to inform customers that the car is equipped with video surveillance.
In February 2014, the National Transportation Safety Board recommended installing inward and outward-facing cameras in train cabs.