MTA eTix® Onboard Scanning
The LIRR is increasing the scanning of eTickets onboard trains. This initiative is part of a multi-pronged effort to ensure that all LIRR fares are fully collected.
Please understand that the decision to scan an eTicket is based on key criteria displayed on the app itself. All tickets are subject to being scanned, just as all paper tickets are subject to inspection. If a situation arises in which a train crewmember is unable to accept your eTicket after it has been scanned, please provide an alternate ticket or pay the onboard fare, retain all documentation, and notify us as soon as possible by calling 511 or 718-217-LIRR (718-217-5477), or sending an e-mail via the MTA website.
Upon receipt of proper documentation, we will investigate and provide reimbursement of additional ticket expenses incurred if the eTicket presented is found to have been valid. Crewmembers will not be able to investigate and reach a determination on the train. We thank you for your cooperation.
MTA eTix reminders:
- Download the app and complete your purchase before beginning your trip.
- Activate your tickets just before boarding
- Do not adjust the time settings on your
- Keep your mobile device synched with the app by staying signed in to your account, or signing back in if you’ve been logged out. Poor cellular coverage, Airplane mode, or other factors may prevent the app and/or individual tickets from remaining synched with your device.
For More Information: Contact the LIRR’s Customer Service Center by calling 511 or 718-217-LIRR (718-217-5477). Automated schedule information is available 24/7. Agents are available to assist customers daily from 6 AM until 10 PM. To speak with an LIRR employee, say the word “Representative” when the prompts begin.
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