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MTA eTix® Onboard Scanning – February 2021 Update

MTA eTix is undergoing an upgrade, and the new version – v6.12.1, available starting Wednesday, February 24 – will make it easier than ever to display your ticket for scanning, with a new pass image, plus improvements to reliability, accessibility and performance. (You will need to download the new version by Monday, March 8, in order to continue to purchase new tickets through the app.)

As a reminder, just as all paper tickets are subject to inspection, all mobile tickets are subject to being scanned. If a situation arises in which a train crewmember is unable to accept your mobile ticket after it has been scanned, please provide an alternate ticket or pay the onboard fare, retain all documentation, and notify us as soon as possible. You can email us via the MTA Customer Feedback System (available online here); call our Customer Service Center at 511 or 718-217-LIRR (718-217-5477); or live chat with us by downloading the LIRR’s TrainTime app. Agents are available for phone and chat from 6 AM and 10 PM, daily.

Upon receipt of proper documentation, we will investigate and provide reimbursement of additional ticket expenses incurred if the mobile ticket presented is found to have been valid. Crewmembers will not be able to investigate and reach a determination on the train. We thank you for your cooperation.

MTA eTix reminders:

For More Information: Customer Service Center agents are available to answer questions via live chat or phone between 6 AM and 10 PM, daily. For service related questions, chat live with customer service agents through the LIRR TrainTime app. To speak with an agent, call 511 or 718-217-LIRR (718-217-5477) and say “Representative” when the prompts begin. Automated schedule information is available via phone 24/7.

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