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LIRR Ready as Long Island and NYC Continue to Reopen: Expanded Essential Service Plan, Intensified Cleaning Schedules, New Protocols on Trains and at Stations

Since the start of the COVID-19 public health crisis, the LIRR has been taking unprecedented action to keep our trains and stations safe and sanitized, and our train service sufficiently robust and reliable for the first responders, health care workers and other crucial personnel we transported to the frontlines of the pandemic.  Heroes moving heroes, we helped to flatten the curve, enabling the phased reopening of the region.

But now is no time to relent, and we must maintain the measures we’ve implemented in order to sustain the progress we’ve made. We are committed to staying laser-focused on protecting employees and customers throughout the span of this pandemic and for the future as well.  We need your cooperation and partnership in this effort, which will be vital in ensuring we can advance to subsequent phases of reopening in the weeks to come.

Here are a few of the things we’re doing:

Thorough disinfecting and cleaning will continue, with all LIRR train cars being sanitized at least once a day and stations at least twice daily.  

Floor markers and signage have been placed throughout our system to encourage social distancing (remaining at least six feet apart) at Ticket Windows, Ticket Machines and other key locations. Entrances and exits have also been marked to direct the flow of traffic.

LIRR customer-facing personnel will be wearing masks, and we are also significantly expanding temperature-check locations to help ensure employees reporting to duty are in good health.

LIRR personnel will conduct platform and terminal oversight to ease crowding, with increased personnel to monitor ridership, facilitate loading, and provide customer information.  

Here are a few of the things you can do:

Train service
Effective Monday, July 13:

Penn Station

Jamaica Station:

 Atlantic Terminal:

 All Other Stations:

LIRR Care:


Last Updated: October 19, 2020

For More Information: Contact the LIRR’s Customer Service Center by calling 511 or 718-217-LIRR (718-217-5477). Automated schedule information is available 24/7. Agents are available to assist customers daily from 6 AM until 10 PM. To speak with an LIRR employee, say the word “Representative” when the prompts begin.

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