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LIRR President Continues ‘Customer Conversations’, at New York City Stations

Open-House Style Forums Return to Bring LIRR Customers Up-Close with Senior LIRR Staff to Discuss Ongoing and Upcoming Railroad Initiatives Focused on Improving Train Service, Customer Experience

MTA Long Island Rail Road President Phil Eng has announced the continuation of ‘Customer Conversations’ forums, building on efforts to keep an open dialogue with LIRR customers about train service and progress on major initiatives.

The New York City forums will be held from 5-7 PM on Thursday, March 21, at Jamaica Station, Thursday, April 4 at Penn Station, and Thursday, April 11 at Atlantic Terminal.

Daily commuters, leisure travelers, community members and stakeholders are encouraged to attend and engage in constructive dialogue with President Eng and other LIRR senior staff members who will listen, share feedback and answer questions.

“As we continue to implement major change at the railroad to ensure our customers receive reliable, consistent and comfortable train service, we also want to make sure we keep the lines of communication open, to validate we’re delivering on our commitments," LIRR President Phil Eng said. "These forums are a chance for customers to speak face-to-face with senior LIRR staff, including myself, who are responsible for delivering the service customers not only expect, but deserve.”

Immediately following his appointment in April 2018, President Eng made it a priority to establish programs that allowed for a continuous dialogue with customers, subsequently four events were initially held at LIRR stations before the official launch of ‘Customer Conversations’ in Nassau and Suffolk counties.

To supplement these forums, "Meet Your Manager" events began in July 2018, where LIRR Branch Line Managers, joined at times by President Eng and senior staff, have met with customers, answering questions and listening to feedback, at more than 125 events to date. The LIRR continues to strive toward its goal of improved customer communication, and has issued hundreds of notices to the public via email/text alert and social media for each event.

For More Information: Contact the LIRR’s Customer Service Center by calling 511 or 718-217-LIRR (718-217-5477). Automated schedule information is available 24/7. Agents are available to assist customers daily from 6 AM until 10 PM. To speak with an LIRR employee, say the word “Representative” when the prompts begin

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