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MTA Social Media Engagement Policy

Overview

Social media channels are informal communications platforms. For official communication and the most up-to-date information on the MTA, service status and news, please call 511 or visit mta.info. If you are experiencing an emergency, please call 911.

Due to limited resources, the MTA does not monitor its social media accounts 24/7. The MTA is also unable to respond to all individual comments, but does its best to direct customers to information they may be seeking during regular business hours, Monday through Friday. During emergencies, resources are assigned to respond after hours and on weekends as needed.

While the MTA utilizes several social media channels to share information with customers, the primary channels for direct engagement with customers are Facebook and Twitter. Click on the icons below to read specific MTA Policy regarding these social media channels.

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