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Investing in the future.

New and improved subway, rail and bus service for all our customers!
Since 2012, including projected 2015 investments, we will have invested  $67.6 million to add or improve subway and bus service. Our goal has been to provide new service to growing neighborhoods to accommodate the requirements of residents, businesses and retail centers.


Extending service to growing neighborhoods
We are extending J subway icon service from Chambers St to Broad St on weekends. This enables customers to transfer to the J subway icon at the new Fulton Center to reach the growing Williamsburg, Bushwick and Lower East Side areas.


Adding Select Bus Service and improving weekend service to reduce travel time, increase efficiency and improve customer satisfaction.

Bx5 (2015)
Extending weekend service to the Bay Plaza Shopping Center to serve a growing shopping center which features a new large enclosed mall.

New SBS Routes (2015)
Adding two new Select Bus Service Routes to reduce travel time and improve efficiency.

Service improvements implemented in 2014

M60 (May 2014)
Replacing M60 local service with Select Bus Service to provide faster and more reliable service between Morningside Heights, Harlem, Astoria, and LaGuardia Airport.

M12 (August 31, 2014)
Establishing local bus service between Columbus Circle and Abingdon Square in the West Village.

X21 (September 2, 2014)
Introducing Super Express service between Eltingville and Midtown Manhattan during morning and evening rush-hours.

B13, B83 and Q8 (August 31, 2014)
Extending service to Gateway Center II (Gateway Center North) to serve a growing retail center.

Bx24 (August 31, 2014)
Extending service to the Hutchinson Metro Center.

Q113/Q114 LTD (August 31, 2014)
Restructuring of Guy R. Brewer Boulevard service to increase limited-stop service and provide faster service for longer distance customers.

QM2 Express Service (April 6, 2014)
Rerouting weekend service to provide faster and more reliable service in Whitestone, Queens.

Q19 (June 29, 2014)
Extending service to a new western terminal on 2 St at 27 Av to enable the Q19 to serve the full length of the Astoria Blvd corridor between Astoria and Flushing.

Q31, Q77 (April 6, 2014)
Restored Q31 weekend service and added new Q77 Sunday service as part of NYC Transit’s  “2013-14 Service Enhancement Program.”

Q39 (January 5, 2014)
Adjusting the Q39 route to provide faster, more reliable service in Long Island City.

Q50 (June 29, 2014)
Bus stops added at Dreiser Loop in Co-op City.

Q102 (June 29, 2014)
Adjusting the Q102 route to provide faster, more reliable service in Astoria.

Q103 (June 29, 2014)
Expanding weekday service and new weekend service to meet the requirements of  a rapidly growing area along the western Queens waterfront.

B8 (June 29, 2014)
Extended bus service to operate at all times between the Brooklyn Veterans Administration Hospital and the Bay Ridge – 95 St R subway icon station.

Bx23 (June 29, 2013)
Service patterns revised in Co-op City to provide more convenient service.

Bx 28 (June 29, 2014)
Adjusted the bus route in Co-op City for the convenience of customers.

B37 (June 29, 2014)
Restored bus service along 3 Av between Bay Ridge and the Atlantic Av/Barclays Center station.

B70 (June 29, 2014)
Rerouted the B70 to restore bus service along Ft. Hamilton Pkwy and 7 Av between 92 St and Bay Ridge Av.

B103 LTD (April 6, 2014)

Adding three new bus stops in each direction to improve transit connections in Gowanus.

M8 (April 6, 2014)
Restored weekend service between the East and West Village as part NYC Transit’s “2013-14 Service Enhancement Program.”

M100 (June 29, 2014)
Rerouted the M100 in Inwood to provide bus service to growing residential and commercial corridors along Dyckman St and 10 Av.

2014: Introducing Staten Island Railway “real time” service information

Subway Time will be expanded to the Staten Island Railway providing customers with real time train arrival information.

SIR Ferry Connections Phase II

In conjunction with the expansion of Staten Island Ferry service frequency in 2014 and 2015, New York City Transit bus and Staten Island Railway trips are being added or adjusted to better connect ferry passengers to local transit service in Staten Island.

Improving service quality and response time

Coordinating Track, Signals and Third Rail teams to respond more quickly to delays so our customers are inconvenienced as little as possible.

Safety initiatives

Increasing inspections and utilizing the latest technology to keep subway tracks in a state of good repair.

Inspecting and maintaining signals, fire safety and communications systems so they operate at peak efficiency.

Training and supervising bus drivers so they comply with all rules and perform to the highest safety standards.

Installing the latest “active collision avoidance systems” on buses and “pedestrian warning systems” to ensure the safety of passengers and pedestrians.

Station maintenance

Cleaning and maintaining stations for the comfort and convenience of our customers.

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