MTA New York City Transit has completed a full, end-to-end review of the Lines, linked at the top of this web page. This is the fourth such comprehensive study joining previous reviews of the , , and lines. New York City Transit (NYCT) examined all elements of the lines’ operations in order to improve service reliability, regularity, and customer convenience. Some of the recommendations in the review have already been implemented, and NYCT will continue to implement many of the recommendations over the course of 2016.
Among the key findings of the review are the following:
- While ridership on the and has grown significantly in recent years, passenger loading on both the and is largely within MTA Board-approved service guidelines during both peak and off-peak hours.
- service is more frequently delayed and therefore less regular than many other lines, which adversely affects service as well.
- Much of the infrastructure on the and is relatively old, which contributes to service irregularity and limits customer communications.
- There are a number of opportunities to improve and customer communications and stations conditions to increase convenience, reduce origin-destination travel times, and improve waiting conditions.
Among the key recommendations are the following:
- Revise both and schedules at all times to improve service regularity, reflect current operating conditions, and even out passenger loading. Additionally, revise timetables to better meet northbound AM service demand, increase service on Sunday mornings, and minimize extended headways in the Rockaways during weekday middays.
- Further increase service reliability by improving internal management tools, adding dwell management staff at the Hoyt-Schermerhorn Sts station, and working with the U.S. Coast Guard to expand moratoriums on the opening of the South Channel Bridge over Jamaica Bay in Queens.
- Continue with Capital Program plans to replace signals, train-tracking infrastructure, and cars on the lines to reduce delays, improve service management, and provide real-time service information to customers.
- Improve communication to customers via expanded real-time information in upper Manhattan, new train stopping position signage, new dedicated announcers in Downtown Brooklyn, and expanded information about the split Queens service and service to JFK Airport.
- Improve station access and conditions with more convenient train stopping positions on platforms, new and repositioned benches, entry area improvements, and, if funding can be identified, the reopening of closed entrances at select stations.
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