Skip to main content
Go to MTA homepage
 

Access-A-Ride Equal Access Policy

New York City Transit Authority (the “Authority”) has always been committed to providing paratransit service to all people whose disabilities prevent them from using the Authority’s fixed-route transit services, in accordance with all applicable federal, state, and local antidiscrimination laws. It continues to be the policy and practice of the Authority not to engage in or assist the efforts of others to engage in discrimination. Discrimination includes, but is not limited to, discrimination in eligibility determinations.

Consistent with that policy and applicable law, the Authority provides equal access to its paratransit service to all people whose disabilities prevent them from using fixed-route transit services. The Authority recognizes that one or more disabilities may independently or in combination cause functional limitations that prevent a transit customer from riding fixed-route transit services. Disabilities that are episodic in nature may be sufficient to qualify an individual for paratransit services if the disability, when present, prevents the individual from using the Authority’s fixed-route service. The Authority further recognizes that medical diagnoses can manifest differently in different individuals and is committed to an individualized assessment of each paratransit applicant’s abilities.

  • Google Translate