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ACCESS-A-RIDE CONDUCT POLICY

(Effective 04/01/15)

Introduction
Customer use of New York City Transit (NYCT) bus, subway and/or Access-A-Ride (AAR) paratransit service is subject to compliance with the Metropolitan Transportation Authority’s (MTA) Rules of Conduct. These rules apply to all applicable conveyances and facilities.

AAR is operated in compliance with the Americans with Disabilities Act (ADA) and the ADA permits the refusal of service to customers (from paratransit service) who engage in violent, seriously disruptive or illegal conduct (49 CFR §37.5).  Section 1035 of the MTA rules governing paratransit service implements the enforcement of ADA-permitted suspensions/terminations.  All AAR customers must adhere to the policies and rules pertaining to the AAR service and are responsible for the conduct of their Personal Care Attendants and guests, including children.  Customers may be refused service for engaging in any acts of misconduct including, but not limited, to those noted below.

Prohibited Conduct includes:

Refusal of Service
NYCT reserves the right to refuse service to any customers who engage in violent, seriously disruptive or illegal conduct to the extent permitted by the ADA.  In the case of suspensions or terminations for violent, seriously disruptive or illegal conduct during a paratransit trip, the individual will be subject to immediate suspension/termination but will be entitled to a post-suspension/termination appeal.  NYCT will follow the applicable appeal process but reserves the right to conduct the appeal hearing by telephone conference.

Appeal Process
Except for suspensions or terminations for violent, seriously disruptive or illegal conduct, NYCT will notify the customer in writing before suspending or terminating his/her service. The notice will identify the specific conduct that lead to the suspension or termination as well as the duration of any suspension.  The customer will have an opportunity to be heard and to present information and arguments as to why the suspension or termination should not be imposed.  Following this process, NYCT will notify the customer in writing of its final decision and the reasons for it.

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