|Winter 2016 - 2017||All the news on Access-A-Ride||Volume 14|
Mr. Steven LoPiano returned to Paratransit to assume the role of Vice President. He has over 31 years of MTA NYC Transit experience. Mr. Michael Cosgrove, former Paratransit Contract Management Officer, with over 29 years of NYCT experience has been promoted to the role of Deputy Vice President.
Paratransit also says good bye & thank you to Russell Schmid, who after 23½ years of dedicated service, retired on November 4, 2016. Many AAR customers became acquainted with Mr. Schmid at the numerous outreach events and bus demos he performed over the course of his career, throughout New York City’s five boroughs.
Paratransit staff poses with Commissioner Victor Calise and Deputy Commissioner / General Counsel Kleo King in front of Gracie Mansion at the AAR vehicle staging area for the 2016 Sapolin Awards on August 9, 2016. Over 65 people utilized AAR to attend the event which honored the 26th anniversary of the Americans with Disabilities Act.
To request an AAR outreach presentation or Bus Demo for your organization or a representative for your resource fair, please contact 877-337-2017 and press prompt #8 or visit: www.mta.info and click on"contact us."
The AAR MetroCard issued by NYC Transit serves as both your Paratransit customer identification card to use when you ride AAR and as a MetroCard if you opt to use public transit. NYC Transit understands that some Paratransit customers are able to use public transit under certain circumstances but at other times need AAR service. Therefore, your eligibility status will not be affected by using mass transit.
The AAR MetroCard gives AAR customers the opportunity and flexibility to take a total of four (4) free trips a day using the subways, local buses, Select Bus Service (SBS), and Staten Island Railway (SIR). If you have PCA Certification indicated on your AAR MetroCard, your PCA rides free of charge via Paratransit or public transit. On public transit, just swipe or dip your card twice – once for you, and again for your PCA. AAR customers cannot use their AAR MetroCard to ride express buses free of charge. Reduced fare on express buses is only available from 10:01 a.m. to 2:59 p.m., from 7:01 p.m. to 5:59 a.m. weekdays and all day on Saturdays and Sundays.
For more information about your AAR MetroCard, please visit: web.mta.info/nyct/paratran/guide.htm#aarmetrocard or call Eligibility 877-337-2017, prompt #1.
AAR Fare and ID
MTA NYC Transit is fully committed to the use of buses and subways by New Yorkers with disabilities. With some training, many AAR customers who have mobility or cognitive impairments may be able to ride the bus or subway to work, school, health and recreation facilities, and the many cultural institutions for which New York is famous. Transit currently sponsors travel training for qualified paratransit AAR customers. Abilities, Inc., is conducting the training under contract with NYC Transit. A training candidate must be 18 years of age, should be motivated and medically stable, and should use the bus/subway often enough to maintain newly learned travel skills. Training is well under way. Call 516-465-1507 to register.
Passenger seats are reserved for customers who walk and wheelchair/ scooter locations are reserved for customers traveling in wheelchairs/ scooters. If you travel in a wheelchair/ scooter and wish to transfer to a passenger seat, you must ask the driver if a seat will be vacant during your trip. You may transfer only if a seat is available. Customers are not permitted to reserve passenger seats for guests or PCAs who do not travel with them so that they can transfer to a passenger seat. Please note: If a passenger who walks is added to the route and requires the seat, you will have to return to your wheelchair/scooter.
Is Your Contact Information Up to Date?
Effective August 29, 2016, the Access-A-Ride Conduct Policy’s list of prohibited conduct was expanded to include the following:
Please consider rescheduling an AAR trip when bad weather is forecasted. While AAR may continue to operate during adverse weather conditions, there may be times when local road conditions prevent us from reaching you. For weather and service messages, please call AAR at 877-337-2017 or consult the MTA website at: www.mta.info
The Manage My Trips system makes booking and tracking your ride easier.
Call 877-337-2017 toll-free from area codes 212, 718, 347, 516, 631, 646, 914, and 845. From other area codes, dial 718-393-4999. Customers who are deaf/ hard of hearing can use their preferred relay service or the free 711 relay service.
Thank you for calling Access-A-Ride; Access-A-Ride now offers an automated phone system to assist you. If you wish to check the status of a trip, cancel a reservation or manage your subscription, please press "7" now. Also you can now book your trips online at www.mta.info and select the "Accessibility" option. To continue in English, press “1” for Spanish, press "2." For all other languages, press "3."
Telephonic Interpretation Service is provided in many languages when calling AAR or visiting our Assessment Centers.
ACCESS-A-RIDE LANGUAGE SERVICES NOTICE
PLEASE BE ADVISED THAT ACCESS-A-RIDE NOW PROVIDES INTERPRETATION AND DOCUMENT TRANSLATION SERVICES FOR INDIVIDUALS WHOSE PREFERRED LANGUAGE IS NOT ENGLISH.
INTERPRETATION AND DOCUMENT TRANSLATION SERVICES ARE AVAILABLE DURING THE APPLICATION, ELIGIBILITY, AND SCHEDULING PROCESSES. FOR EXAMPLE, YOU ARE ENTITLED TO AN INTEPRETER WHEN YOU APPLY, WHEN YOU SCHEDULE RIDES AND APPOINTMENTS, AND WHEN YOU ARE ASSESSED FOR YOUR ELIGIBILITY.
YOU DO NOT NEED TO BRING YOUR OWN INTERPRETER OR TRANSLATE DOCUMENTS ON YOUR OWN.
THESE SERVICES ARE FREE OF CHARGE.
IF YOU HAVE ANY PROBLEMS WITH LANGUAGE SERVICES AT ACCESS-A-RIDE, AND WANT TO SUBMIT A COMPLAINT, PLEASE CALL 1-877-337-2017.
ANUNCIO DE SERVICIOS DE IDIOMAS DE ACCESS-A-RIDE
LE INFORMAMOS QUE ACCESS-A-RIDE ACTUALMENTE OFRECE LOS SERVICIOS DE INTERPRETACIÓN Y TRADUCCIÓN DE DOCUMENTOS PARA LAS PERSONAS CUYA LENGUA MATERNA NO ES EL INGLÉS.
LOS SERVICIOS DE INTERPRETACIÓN Y TRADUCCIÓN DE DOCUMENTOS ESTÁN DISPONIBLES DURANTE LOS PROCESOS DE APLICACIÓN, ELEGIBILIDAD Y PROGRAMACIÓN. POR EJEMPLO, TIENE DERECHO A UN INTÉRPRETE CUANDO APLICA, CUANDO PROGRAMA TRANSPORTES Y CITAS Y CUANDO SE LE EVALÚA SU ELEGIBILIDAD.
NO NECESITA TRAER A SU PROPIO INTÉRPRETE O TRADUCIR DOCUMENTOS POR SU CUENTA.
ESTOS SERVICIOS SON GRATUITOS.
SI TIENE ALGÚN PROBLEMA CON LOS SERVICIOS DE LENGUAJE DE ACCESS-A-RIDE Y QUIERE PRESENTAR UNA QUEJA, POR FAVOR LLAME AL 1-877-337-2017.
如果您对 ACCESS-A-RIDE 提供的语言服务有任何疑问，或希望提出投诉，请致电：1-877-337-2017。
ПЕРЕВДОЧЕСКИЕ УСЛУГИ СЕРВИСА ACCESS-A-RIDE
ПОЖАЛУЙСТА, ОБРАТИТЕ ВНИМАНИЕ, ЧТО В РАМКАХ СЕРВИСА ACCESS-A-RIDE КЛИЕНТАМ, ПРЕДПОЧТИТЕЛЬНЫЙ ЯЗЫК ОБЩЕНИЯ КОТОРЫХ ЯВЛЯЕТСЯ ДРУГОЙ ЯЗЫК, КРОМЕ АНГЛИЙСКОГО, ПРЕДОСТАВЛЯЮТСЯ УСЛУГИ УСТНОГО ПЕРЕВОДА, А ТАКЖЕ ПИСЬМЕННОГО ПЕРЕВОДА ДОКУМЕНТОВ.
УСТНЫЙ ПЕРЕВОД И ПИСЬМЕНЫЙ ПЕРЕВОД ДОКУМЕНТОВ ДОСТУПНЫ НА ЛЮБОЙ СТАДИИ ОБСЛУЖИВАНИЯ – ВО ВРЕМЯ ОФОРМЛЕНИЯ ЗАЯВЛЕНИЯ, ПРОВЕРКЕ СООТВЕТСТВИЯ ТРЕБОВАНИЯМ, ПЛАНИРОВАНИИ ПРИЕМОВ И ПОЕЗДОК. ТАК, ВЫ ИМЕЕТЕ ПРАВО НА ПОЛУЧЕНИЕ УСЛУГ УСТНОГО ПЕРЕВОДА, КОГДА ВЫ НАЗНАЧАЕТЕ ПРИЕМ И ПЛАНИРУЕТЕ ПОЕЗДКИ, И КОГДА ВЫ ПРОХОДИТЕ ПРОВЕРКУ НА ПОЛУЧЕНИЕ ПРАВА ПОЛЬЗОВАНИЯ УСЛУГАМИ.
ВАМ НЕ НУЖНО ПРИВОДИТЬ СВОЕГО ПЕРЕВОДЧИКА НА ПРИЕМ И САМИМ ПЕРЕВОДИТЬ ДОКУМЕНТЫ.
ЭТИ УСЛУГИ ПРЕДОСТАВЛЯЮТСЯ БЕСПЛАТНО.
ЕСЛИ У ВАС ВОЗНИКНУТ ПРОБЛЕМЫ С ПЕРЕВОДОМ В РАМКАХ СЕРВИСА ACCESS-A-RIDE, ВЫ МОЖЕТЕ ПОДАТЬ ЖАЛОБУ, ПОЗВОНИВ ПО ТЕЛ. 1-877-337-2017.
ACCESS-A-RIDE 언어 서비스 통지
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ACCESS-A-RIDE 언어 서비스에 대한 문제가 있거나 고충 신청을 원하시는 경우 1-877-337-2017번으로 전화하십시오.
AVI SOU SÈVIS LANG ACCESS-A-RIDE
TANPRI NOU VLE FÈ W KONNEN KE ACCESS-A-RIDE KOUNYE A BAY SÈVIS ENTÈPRETASYON AK TRADIKSYON DOKIMAN POU MOUN KE LANG NATIF NATAL YO PA ANGLE.
SÈVIS ENTÈPRETASYON AK TRADIKSYON DOKIMAN DISPONIB PANDAN PWOSESIS APLIKASYON AN, KALIFIKASYON, AK ORÈ. PA EGZANP, OU GEN DWA POU GEN YON ENTÈPRÈT LÈ WAP APLIKE, LÈ WAP PWOGRAME YON PAKOU AK RANDEVOU, AK LÈ YAP EVALYE W POU ELIJIBLITE.
OU PA BEZWEN VINI AVÈK ENTÈPERÈT OU OSWA TRADWI DOKIMAN YO POUKONT OU.
SÈVIS SA YO GRATIS.
SI OU GEN NENPÓT PWOBLÈM AVÈK SÈVIS LANG NAN ACCESS-A-RIDE, E OU TA VLE SOUMÈT YON PLENT, TANPRI RELE 1-877-337-2017.