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Customer Service Phone Numbers

For all MTA services, dial 511, the New York State transit and traffic line.

To reach an MTA service, simply say (at any time) MTA or the service you are interested in: Subways and Buses, Long Island Rail Road, Metro-North Railroad, or Bridges and Tunnels. (New York City Transit's paratransit service, Access-A-Ride should be called directly; see below for the phone number.)

Deaf/hard of hearing customers: use your preferred relay service provider or the free 711 service relay to reach 511. If you cannot be connected for any reason, you can ask the representative to connect you to 511 via the following phone number: 877-690-5116. Out-of-region and international callers, consult the menu below.

Service times are indicated. When days of the week are not specified, the service is available seven days a week.

New York City Subways and Buses

(New York City Transit, MTA Bus, Staten Island Railway)

511

Say "Subways and Buses", then

Service Status
Subways, buses, elevators, escalators, service changes
, accessible travel, language translation assistance

Say "Service Status" 6 AM - 10 PM
24/7 Automated Information
Trip Planning/Schedules Say "Plan a Trip" 24/7
MetroCard (including Balance Protection, Reduced-Fare, EasyPay, Claim Filing and Tracking) Say "MetroCard" 6 AM - 10 PM
Comments and Concerns (including Subway Delay Verification) Say "Comments and concerns" 6 AM - 10 PM
Lost and Found Say "Lost and found"

M, T, F,
8 AM - 3:30 PM
W, Th,
11 AM - 6:30 PM

ADA Compliance Say "ADA Compliance" M - F, 9 AM - 5 PM
Transit Adjudication Bureau Say "Transit Adjudication"

Hearings,
M - F
8:30 AM - 2:30 PM
Other, M - F,
8 AM – 4:45 PM

Employment Say "More choices" then
"Employment center"
 
Corporate Directory Say "More choices" then
"Corporate directory"
 
Bulk Map Request Say "More choices" then
"Bulk Map Request"
 
Visually Impaired Balance Information Say "More choices" then
"Visually impaired balance information"
or call direct – 800-861-9614
 

EasyPay

Say "MetroCard" or call direct –

877-323-7433

 

New York City Paratransit Services

Access-A-Ride

877-337-2017

From outside region 718-393-4999
Applications and Information Press 1 M - F, 9 AM - 5 PM
Make a Reservation Press 2 7 AM - 5 PM
Change a Reservation Press 3 24/7
Cancel a Reservation Press 4 24/7
Same-day Travel Problems Press 5 24/7
Subscription Service Press 6 8 AM - 5 PM


Rail

Long Island Rail Road

511

Say "Long Island Rail Road", then
Schedule Information Say “Schedules” 24/7
Fare Information Say “Fares” 24/7
Mail&Ride Say “Mail and Ride” M - F, 7:30 AM - 5 PM
Group Travel and Getaways Say “Group Travel” M - F, 8 AM - 4 PM
Lost & Found say “Lost & Found” M - F, 6 AM - 10 PM
Refunds Say “More Options” then “Ticket Refunds” M - F, 8 AM - 4 PM
Ticket Machine Assistance Say “More Options” then “Ticket Machines” M - F, 6:30 AM-3:30 PM
Hamptons Reserve Service Say “More Options” then “Hamptons Reserve” Seasonal:
May - September
Comments & Concerns Say “More Options” then “Public Affairs” M - F, 9 AM - 5 PM
Corporate Offices or All Other Business “More Options” then “Corporate Directory” M - F, 9 AM - 5 PM


Metro-North Railroad

511

From Connecticut 877-690-5114
Say "Metro-North Railroad", then
Schedule Information Say “Schedules” 24/7
Fare Information Say “Fares” 24/7
Station Information Say “Station Information” 24/7
Promotions Say “Promotions” 24/7
Mail&Ride

Say “More Options” then “Mail and Ride”

M - F, 6:30 AM - 5 PM
Group Sales Say “More Options” then  “Group Sales” M - F, 8:30 AM - 5 PM
Lost & Found Say “More Options” then “Lost and Found” M - F, 6 AM - 10 PM
Ticket Machine Assistance Say “More Options” then “Ticket Machines” 24/7
Comments & Concerns Say “More Options” then “Comments and Concerns” M - F, 8:30 AM - 5 PM
Corporate Offices or All
Other Business
“More Options” then “Corporate Directory” M - F, 8:30 AM - 5 PM

 

Bridges and Tunnels

Robert F. Kennedy-Triborough, Bronx-Whitestone, Throgs Neck, Verrazano-Narrows, Henry Hudson, Cross Bay, Marine Parkway Bridges; Queens Midtown, Hugh L. Carey Tunnels

511

Port Authority of New York and New Jersey George Washington, Goethals, Bayonne, Outerbridge Bridges, Holland, Lincoln Tunnels 511
New York City roads and all other bridges 511 or 311
Say "Bridges and Tunnels", then
E-ZPass (toll-free number below) Press 1 24/7
If you know your party’s extension Press 2  
Corporate Directory Press 3  
Employment, Employment Verification, Benefits Press 4  
Legal Press 5  
Toll Payments; Staten Island Car Pool Tickets; Ticket/Token Refunds Press 6  
Special Truck Handling Press 7  
Bridge and Tunnel Locations Press 8  
All Other Press 9  
E-ZPass Customer Service Center   800-333-8655
800-333-TOLL


MTA and Other General Numbers

Police Emergencies 911
MTA Corporate Offices 212-878-7000
Public Meeting Hotline 212-878-7199
New York Transit Museum 718-694-1600
Anti-Terrorism Hotline 888-692-7233
(888-NYC SAFE)
MTA Police non-emergencies 212-878-1001

 

Regional Transportation Services

AirTrain/JFK
877-535-2478
(877-JFKAirTrain)
AirTrain/Newark
888-397-4636
(888-EWR-INFO)
Amtrak
800-872-7245
(800-USA-RAIL)
Bee Line Bus - Westchester
914-813-7777
CT Transit
860-522-8101

Fire Island Ferries

 

631-665-3600
631-475-1665
631-589-0810
GBTA Bus - Bridgeport
203-333-3031
George Washington Bridge Bus Station
212-564-8484
HART - Huntington Township Rapid Transit
631-427-8287
(631-HART-BUS)
Housatonic Area Regional Transit - Danbury
203-748-2034
Long Beach Buses
516-431-4445
LOOP Bus - Dutchess County
845-485-4690
New Jersey Transit
973-275-5555
(TTY) 800-772-2287
NICE Bus (Nassau Inter County Express)
516-228-4000
NY Waterway Ferry Service
Service between Manhattan and New Jersey, between Haverstraw and Ossining, between Newburgh and Beacon, and between Manhattan and Yankee Stadium
800-533-3779
(800-53-FERRY)
PATH (Port Authority Trans-Hudson)
800-234-7284
Port Authority Bus Terminal
212-564-8484
Pougkeepsie Transit System
845-451-4118
Putnam County Transit
845-878-7433
(845-878-RIDE)
Connecticut Commuter Services
877-287-4337
(877) CT-RIDES
Staten Island Ferry
(NYC) 311
Transit Center
866-410-2435
(866-410-CHEK)
Transport of Rockland
845-364-3333
Valley Transit District - Derby/Ansonia/Seymour
203-735-6824

 

Out of region callers

Out of region
877-690-5116

 

International Callers

International
212-878-7000

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