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On-board Train Emergency and Evacuation Instructions

MTA Metro-North Railroad Evacuation Instructions

At Metro-North, Your Safety is Always Our First Priority!

In an Emergency

Evacuations don't happen often on MTA Metro-North Railroad. But if you were on a train involved in an accident, would you know how to get to safety?

Getting out of our trains in the rare event of an emergency is a safe and simple process. Read on and you'll know what to do.

First, familiarize yourself with safety signage in cars so you will know how to locate and operate emergency exits. And most important, remember that your best protection is to remain calm, think clearly, and follow the instructions of the train crew.

Stop- Don't attempt to leave the train on your own. In most circumstances that is the most dangerous thing you can do. Tracks may still be electrified; other trains may still be in motion around you. If you can't stay in the car you are on, walk calmly to another car that is unaffected by the emergency. Don't try to leave the train without instructions or help from the train crew. The safest place for you is on the train.

Look- If there is an emergency, look for a member of the train crew and report it immediately. The sooner we know about an emergency the sooner we can act to bring the situation under control. On newer cars two-way intercom systems are located near the doors.

Listen- It is important that you follow the instructions of our train crews as well as the instructions of rescue, fire, or police personnel on the scene. The train crew will keep you informed about the emergency either in person or through the train's public address system. Stay calm and remain seated. In most instances, all you need to do to be safe is to move to another car on the same train. If an evacuation is necessary crew members will help you exit the train quickly and safely.

Evacuation Safety
Most emergencies can be managed without taking customers off of a train, but sometimes an evacuation is necessary. If a full train evacuation is necessary, crew members will provide specific instructions. The simplest way to evacuate a railroad car is to have a rescue train pull alongside the disabled train. An evacuation board is placed at the exit doors to serve as a walkway between the two trains. On very rare occasions, you may be evacuated to track level with evacuation ladders that are stored on every car. (For safety purposes, if you are in a wheelchair you might be evacuated by stretcher, with your wheelchair removed separately and returned to you as soon as possible.) Remember: If you are directed to evacuate to the track level, follow the train crew's directions carefully, watch your step and stay away from the third rail or any downed wires that may be on the ground.
Do Not Evacuate / Stay on train unless directed / Danger: tracks are electrified.

Emergency Exits
All Metro-North cars have emergency door opening panels and emergency exit windows. Look for the emergency information posted on each car and become familiar with the location and operation of emergency exits on the various types of train cars you ride in.

If you must get out of the train car, use the exit doors. They can be opened by following the instructions on the Emergency Exit panel located in the vestibule area of the car. The panel is clearly labeled with an instructional sticker explaining how to open it. Once the panel is open, slide the red lever to open the doors. On some cars the narrow windows in the vestibule doors can be kicked out. If you cannot exit through the doors you may have to use the emergency exit windows. Each emergency exit window is clearly marked by an instructional sticker on or above the window (the sticker will glow in the dark).

Emergency Brake Systems
Use the emergency brake only when the forward motion of the train presents an imminent danger to life and limb. Otherwise, do not activate the emergency brake, especially in a tunnel. Once the emergency brake is pulled, the brakes have to be reset before the train can move again, which reduces the options for dealing with the emergency.

And For Your Safety, Always Remember...

Always concentrate on watching your step when getting on or off the train. Watch the gap!

Always use the stair handrails, especially after rain/snow, when steps and platforms can become wet and slippery.

Always use the handholds located near the car doors when standing on a moving train.

Always use the overpass/underpass/designated walkway to get from your station parking lot to the platform.

Always stand back from platform edges.

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