Skip to main content
Go to MTA homepage


For your safety's sake, we ask that you follow these basic rules when using escalators or elevators.

MTA Metro-North Railroad Escalator
Before Stepping On The Escalator

Stepping On And Off The Escalator

When Riding Escalators

When You Enter And Leave An Elevator MTA Metro-North Railroad Elevator DoorsMTA Metro-North Railroad Elevator Doors push buttons

When Riding On An Elevator

Mobility impaired customers who have difficulty using the escalator should use the elevator, where available.

If you see an escalator or elevator that is in need of repair, call our Customer Service Center at 212-532-4900.

To report an escalator or elevator accident or emergency, call MTA Police at 212-878-1001 or call 888-MTA-911-PD.

  • Google Translate