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New MTA eTix® Onboard Scanning - February 2021 Update

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Old Ticket Pass

MTA eTix® is undergoing an upgrade, and the new version, available for download Wednesday, February 24, 2021, will make it easier than ever to display your ticket for scanning, with a new pass image, plus improvements to reliability, accessibility and performance. Please note: You will need to download the new version in order to continue to purchase new tickets through the app.

As a reminder, just as all paper tickets are subject to inspection, all mobile tickets are subject to being scanned. If a situation arises in which a train crewmember is unable to accept your mobile ticket after it has been scanned, please provide an alternate ticket or pay the onboard fare, retain all documentation, and notify us as soon as possible. You can email us via the MTA Customer Feedback System (available online here); call our Customer Service Center at 511 or 646-252-1701; or live chat with us by by downloading Metro-North's TrainTime app. Agents are available for phone and chat from 6 AM and 10 PM, daily.

Upon receipt of proper documentation, we will investigate and provide reimbursement of additional ticket expenses incurred if the mobile ticket presented is found to have been valid. Crewmembers will not be able to investigate and reach a determination on the train. We thank you for your cooperation.

MTA eTix® reminders:

  • Download the app and complete your purchase before beginning your trip.
  • Activate your tickets just before boardingthe train.
  • Do not adjust the time settings on yourmobile device.
  • Keep your mobile device synched with the app.
  • Review FAQs for MTA eTix® here.
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New Ticket Pass

For More Information: Customer Service Center agents are available to answer questions via live chat or phone between 6 AM and 10 PM, daily. For service related questions, chat live with customer service agents through the Metro-North TrainTime app. To Contact Metro-North's Customer Service Center by calling 511 or 646-252-1701. To speak with a Metro-North employee say "Representative" when the prompts begin. Automated schedule information is available via phone 24/7.