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  Where to Buy MetroCard

Problem with MetroCard?

We're sorry you had a MetroCard problem.

• If your problem relates to one of the items below, click the link to submit your claim.
• If your problem is not listed, click here to print a claim form to mail to us with your MetroCard.
• To check on the status of a MetroCard claim previously submitted, click here.
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Helping You with Other MetroCard Issues







If your MetroCard does not work:

  • Pay-Per-Ride (Regular) MetroCard Go to a station booth and ask the station agent to transfer your money to a new card. If the card is too damaged for the agent to read, it will have to be mailed to NYC Transit.

  • Unlimited Ride MetroCard must be mailed to NYC Transit for replacement. To receive a full credit for time remaining on your card, the envelope must be postmarked no later than one day after the problem occurs. Sundays and Federal holidays are not counted.

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Returning MetroCard by Mail

Pre-addressed, postage-paid envelopes are available at subway station booths and on buses. The envelope comes with a questionnaire so that you can describe the problem. Or download questionnaire (PDF file, 55K), and mail the questionnaire and damaged MetroCard to us.

Or,

    • Visit our MetroCard Customer Service Center at
      3 Stone Street in Lower Manhattan
      Between Broadway and Broad Street

      Weekdays, between 9 a.m. and 5 p.m., except holidays. A replacement card will be mailed to you.

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      Has your MetroCard expired?

      Whether Pay-Per-Ride or Unlimited Ride, every MetroCard has an expiration date. The date is located at the upper left corner on the back of the card. The expiration date is usually about one year from the date of purchase.

      If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, bring your expired card to any subway station and ask the agent to make the transfer. After that time, the expired MetroCard must be sent to MetroCard customer claims. Ask the station agent for a postage-paid Business Reply Envelope.

      MetroCard Customer Claims
      130 Livingston Street
      Brooklyn, NY 11201

       

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      If your MetroCard is lost or stolen:

      The following MetroCards can be replaced:

      30-Day Unlimited Ride MetroCard and the 7-Day Express Bus MetroCard provide balance protection if purchased with a credit card or debit/ATM card.

      EasyPay Xpress and Reduced-Fare EasyPay option Metrocard.

      Call the EasyPay Account Service Center at 1-877-323-7433 immediately if your card is lost or stolen.  We will deactivate your card to protect you from unauthorized charges. We will also send you a replacement card in the mail.

      Reduced-Fare MetroCard – Call one of the numbers listed below. We will deactivate your MetroCard and send you a new one, containing fare value left on the lost or stolen MetroCard at the time of deactivation.  Please note that we do not issue a temporary card when you report a lost or stolen Reduced-Fare Card.  Allow two/three weeks to receive your replacement Reduced-Fare MetroCard.

      Reduced Fare MetroCard
      6 AM to 10 PM, 7 days a week

      511
      (or if you are deaf or hard of hearing, use your
      preferred relay service provider or the free 711 relay)

      MetroCard Customer Service
      6 AM to 10 PM, 7 days a week

      Report your lost or stolen Reduced Fare MetroCard online now with MetroCard eFIX.

      Find out how to travel by bus or subway if you do not have a Reduced-Fare MetroCard.

      The Pay-Per-Ride MetroCard can’t be replaced if it is lost or stolen. Treat it like cash.

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      How to get a refund

      Customers who are requesting a refund for expired or damaged MetroCards can file a claim as follows:

      Pre-addressed, postage-paid envelopes are available at subway station booths and on buses. The envelope comes with a questionnaire so that you can describe the problem. Or download questionnaire (PDF file, 55K), and mail the questionnaire and MetroCard to us.
      For expired or invalid cards, check “Other” in question 4.

      Or,

      Visit our MetroCard Customer Service Center at
      3 Stone Street in Lower Manhattan
      Between Broadway and Broad Street

      Weekdays, between 9 a.m. and 5 p.m., except holidays.

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