"Courtesy Matters" on the MTA LIRR
Effort Targets Major Customer Concerns: Rude Cell
Phone and Seat Space Use
If you happen to be a bit too loud in your on-train cell phone use or are in the habit of taking up more than your fair share of seat(s) on a train, then please pay attention to the new MTA Long Island Rail Road campaign or please mention it to your train-riding colleagues. "Courtesy Matters," focuses on two areas, rude cell phone and seat space use, that have been the subject of LIRR customer complaints, areas that are within the control of customers themselves.
LIRR President Helena Williams said: "A number of customers, including the
Long Island Rail Road Commuter's Council, have pointed to rude behavior from
fellow riders as an issue they'd like LIRR management to address."She added,
"We have kicked off this renewed customer courtesy campaign to remind our
riders, during this holiday season, to do unto others as they would like
to be treated themselves. Customers should be mindful of how their actions
may impact others around them."
"Don't Be Cell-fish," (the slogan was suggested by a Malverne commuter), offers tips for cell phone courtesy. They include: keeping your call short and to the point - fellow customers may be trying to sleep or relax; moving to the vestibule of the train if you must engage in an extended phone conversation; use the silent or vibrating ringer options, refrain from accepting incoming calls when possible; use your phone's call ID or text messaging features to screen incoming calls; let your voice mail manage non-urgent calls.
The LIRR's "Courtesy Matters" campaign includes
station posters/flyers which are available for viewing below
in PDF format:
Courtesy Matters "Don't Be Cell-fish." Poster/Flyer
Courtesy Matters "One Seat, No Feet!" Poster/Flyer
- Google Translate