Monday, June 17, marked the start of a major renovation effort to transform the customer experience at Penn Station. The project will focus on improving access via the 33rd Street Corridor and 7th Avenue entrance, and includes a dramatic new entrance pavilion that will introduce natural light into the station environment, new escalators from street-level, a widened corridor, higher ceilings, new wayfinding signage, new information systems and many other amenities.
The first stage of construction will mainly affect the LIRR Ticket Office area, resulting in the following changes:
- Closure of six Ticket Windows.
- Removal of the alphabetical departure board above the Ticket Office.
- Relocation of four Ticket Machines.
To accommodate customers, ticket agents equipped with hand-held ticket-selling devices will be deployed on high-volume ticket-purchasing days, and digital train and track information displays will be placed in key locations.
- Skip the lines and buy your tickets via MTA eTix®.
- Use our new Train Finder tool — mylirr.org — which includes track departure information. Train and track information can also be found in the Arrival Countdown screen on the LIRR Train Time® app.
- Avoid construction activity by waiting for your train in the new West End Concourse.
Later phases of this project will require the temporary relocation of ticket windows and other changes. Stay tuned for updates as work progresses.
For more information, click here or contact the LIRR’s Customer Service Center by calling 511 or 718-217-LIRR (718-217-5477). Automated schedule information is available 24/7. Agents are available to assist customers daily from 6 AM until 10 PM. To speak with an LIRR employee, say the word “Representative” when the prompts begin. For additional details on this and other projects, visit amodernli.com.
Beginning Monday, July 1, as Amtrak resumes its work at Penn Station on a complex of switches known as “JO Interlocking,” the LIRR's use of available track space in Penn Station will again be limited, as it was from January through May 19.
Due to Amtrak’s repair work, the LIRR will divert or cancel seven of 144 morning rush trains and seven of 130 evening rush trains starting Monday, July 1, and continuing through Friday, August 30. Five trains are being added on the fringes of both AM and PM Peak periods to provide affected customers with alternative options. The LIRR is lengthening key trains to ensure that the overall seating capacity into Penn Station is in line with current capacity.
Four morning Peak trains to Penn Station will be diverted to Atlantic Terminal; one morning Peak train to Penn Station will terminate in Jamaica, and two trains will not operate. In the evening rush, two trains will originate at Atlantic Terminal instead of Penn Station; two trains will originate at Jamaica instead of Penn Station; and three trains will not operate.
In both the morning and evening rush hours, stops will be added to trains as necessary to preserve service opportunities from diverted or cancelled trains.
To help offset these changes and maintain maximum capacity, two trains will be added to Penn Station in the early AM rush, and three trains will be added in the early afternoon from Penn Station. Affected trains include:
- The extra AM Peak train departing Freeport at 5:43 AM, Baldwin (5:46 AM), Rockville Centre
(5:49 AM), Jamaica (6:06 AM), and arriving Penn Station at 6:24 AM will continue to operate.
- The 6:56 AM express train from Wantagh to Penn Station will be rerouted to Atlantic Terminal (arriving at 7:45 AM), with an added stop at Jamaica for connecting service to Penn Station.
- The 7:10 AM train from Babylon to Penn Station will not operate during this period. To accommodate affected customers, stops will be added to the 7:21 AM train from Babylon to Penn Station (which will instead depart at 7:18 AM) and the 7:45 AM train from Merrick to Penn Station which (which will instead depart Babylon at 7:23 AM).
- The 8:25 AM train from Freeport to Penn Station, stopping at Baldwin, Rockville Centre and Jamaica, will be rerouted to Atlantic Terminal.
- An extra train to Babylon departing Penn Station at 3:31 PM will operate on weekdays through Friday, August 30.
- The 4:34 PM train from Penn Station to Babylon will not operate during this period. Customers can take the 4:37 PM train to Wantagh, which will add stops from Seaford through Babylon.
- The 5:19 PM train from Penn Station to Wantagh will not operate during this period. Customers can take the 5:24 PM train to Freeport, which will add stops at Merrick, Bellmore and Wantagh.
- The 5:40 PM train from Penn Station to Seaford will not operate during this period. Customers can take the 5:47 PM train to Freeport, which will have added stops.
- An extra PM Peak train departing Hunterspoint Avenue at 7:02 PM, stopping at Jamaica, Rockville Centre, Baldwin, and Freeport (arriving 7:42 PM) will operate on weekdays through Friday, August 30.
Far Rockaway Branch
- The 8:10 AM train from Far Rockaway to Penn Station will not operate during this period. The next scheduled train to Penn Station departs Far Rockaway at 8:21 AM; for direct service to Penn, consider the 7:49 AM train from Far Rockaway.
- The 4:42 PM train from Penn Station to Far Rockaway will originate at Atlantic Terminal. Customers at Penn Station can take the 4:40 PM Long Beach train and change at Jamaica for service to Far Rockaway.
- The 5:32 PM train from Penn Station to Far Rockaway will originate at Jamaica. Customers at Penn Station can take the 5:24 PM Wantagh train and change at Jamaica for service to Far Rockaway.
- The 7:12 AM train from Hempstead to Penn Station will be diverted to Atlantic Terminal, with an added stop at Jamaica for connecting service to Penn Station.
- The 5:04 PM train from Penn Station to Hempstead will originate at Jamaica at 5:28 PM. Customers at Penn Station can take the 5:01 PM Farmingdale train and change at Jamaica for the train to Hempstead.
- The 5:38 PM train from Penn Station to Hempstead will originate at Atlantic Terminal at 5:46 PM. Customers at Penn Station can take the 5:36 PM Babylon train and change at Jamaica for service to Hempstead.
Long Beach Branch
- The 8:03 AM train from Long Beach to Penn Station will be diverted to Atlantic Terminal, with an added stop at Jamaica for connecting service to Penn Station.
- The 6:21 AM westbound train from Speonk to Penn Station will depart 3 minutes earlier at 6:18 AM, with added stops at Massapequa Park, Massapequa and Seaford.
- The 6:16 AM eastbound train from Speonk to Montauk will depart 3 minutes earlier at 6:13 AM.
- The extra AM Peak train departing Farmingdale at 5:12 AM, stopping at Bethpage (5:16 AM), Hicksville (5:22 AM), Mineola (5:30 AM) and Jamaica (5:46 AM), and arriving at Penn Station at 6:05 AM, will continue to operate.
- The 6:54 AM train from Central Islip to Penn Station will terminate at Jamaica, where customers can transfer for service to points west.
- An extra train (which normally operates on Holiday Eves) will depart Penn Station at 2:02 PM, stopping at Woodside, Jamaica, Mineola, Hicksville, Bethpage, then local stops to Ronkonkoma, will operate on weekdays through Friday, August 30.
LIRR staff will remain in close communication with Amtrak as it continues its State of Good Repair work to ensure that impacts to LIRR customers remain as minimal as possible.
Please check out the special Amtrak SOGR timetable for your Branch, effective July 1-12, and the new regular Branch Timetables dated July 15-September 2, available online here and available soon in print at stations systemwide.
To help plan your commute, please see the list below for select trains with added cars:
AM Peak (Westbound Trains)
- The 7:35 AM train from Babylon, scheduled to arrive in Penn Station at 8:48 AM, will be lengthened from 10 to 12 cars.
- The 7:48 AM train from Wantagh, scheduled to arrive in Penn Station at 8:40 AM, will be lengthened from 8 to 12 cars.
- The 5:54 AM train from Far Rockaway, scheduled to arrive in Penn Station at 6:47 AM, will be lengthened from 8 to 10 cars.
- The 8:21 AM train from Far Rockaway, scheduled to arrive in Penn Station at 9:17 AM, will be lengthened from 8 to 10 cars.
- In addition, the 6:31 AM train from Lindenhurst, scheduled to arrive in Penn Station at 7:33 AM, will remain 12 cars.
PM Peak (Eastbound Trains)
- The 7:41 PM train from Penn Station, scheduled to arrive in Babylon at 8:55 PM, will be lengthened from 10 to 12 cars.
- The 4:37 PM train from Penn Station, scheduled to arrive in Wantagh at 5:27 PM, will be lengthened from 8 to 12 cars.
- The 5:24 PM train from Penn Station, scheduled to arrive in Freeport at 6:10 PM, will be lengthened from 10 to 12 cars.
Upcoming Track Work and Events
Weekend of June 29 & 30: Port Jefferson and Ronkonkoma Branch Service Changes
A combination of track work in the vicinity of Hicksville and a track-testing program between Huntington and Port Jefferson will affect service as follows:
Huntington/Port Jefferson Branch:
- Service between Penn Station and Huntington reduced from half-hourly to hourly, and from 90 minutes to every two hours between Huntington and Port Jefferson all weekend.
- Buses will replace trains between Huntington and Port Jefferson from midnight through 9 AM. This will also affect customers on the 11:42 PM train from Penn Station who plan to travel east of Huntington. Westbound buses will depart up to 25 minutes earlier than normal train times. Please allow up to 25 minutes of additional travel time while busing is in effect.
- Some Ronkonkoma Branch trains will operate on an adjusted schedule, and will add a stop at Mineola.
For more information, see special timetables here.
On Wednesday, July 3, the LIRR will provide extra afternoon service from Penn Station for customers looking for an early start to the Independence Day holiday:
- 1:42 PM train from Penn Station to Jamaica, connect with train to Westhampton, Hampton Bays, Southampton, Bridgehampton, East Hampton, Amagansett and Montauk.
Port Jefferson Branch
- 2:08 PM train from Penn Station to Jamaica, Mineola, local to Huntington.
- 2:29 PM train from Penn Station to Forest Hills, Kew Gardens, Jamaica, New Hyde Park, then local to Huntington.
- 3:24 PM train from Penn Station to Jamaica, Mineola, Westbury and Hicksville.
- 2:22 PM express from Penn Station to Rockville Centre, local to Babylon.
- 2:32 PM express from Penn Station to Lynbrook, local to Babylon.
- 3:00 PM train from Penn Station to Jamaica, Rockville Centre, local to Babylon.
Port Washington Branch
- 3:40 PM train to Flushing-Main Street, all stops to Great Neck.
Far Rockaway Branch
- 3:48 PM express from Penn station to Locust Manor, then local to Far Rockaway.
On July 4, Independence Day, trains will operate on a weekend/holiday schedule. On July 5, the LIRR will operate on a weekday schedule.
Weekends of July 6-7 & July 13-14: Switch Replacement to Affect Port Jefferson Branch Service
Switch replacement and modernization in the vicinity of Syosset Station will require reducing service from half-hourly to hourly at Huntington, Cold Spring Harbor and Syosset, and from 90 minutes to every two hours east of Huntington. Service at Hicksville will continue to operate on a half-hourly basis. Special timetables will be available soon online and at stations and terminals.
Weeknights, July 9-11: Buses Replace Trains Between Patchogue and Montauk
To accommodate a track-testing program to ensure rail safety, buses will replace late-night/overnight train service between Patchogue and Montauk from Tuesday night through early Wednesday morning (July 9-10), and again from Wednesday night through early Thursday morning (July 10-11). Special timetables will be available soon online and at stations and terminals.
Weekend of July 20-21: Urban Avenue Grade Crossing Elimination - No Train Service Between Hicksville & Mineola
The Urban Avenue grade crossing in Westbury is one of eight grade crossings along the LIRR Main Line being eliminated as part of the LIRR Expansion Project. The grade crossing will be replaced with a newly constructed bridge that will hold three tracks, and a two-lane underpass for vehicular traffic that also includes a pedestrian sidewalk.
The addition of a third track will enable increased service capacity along our busy Main Line Corridor, and the elimination of the grade crossing will bring immediate benefits in terms of improved service reliability; a safer and uninterrupted flow of traffic; and reduced noise from train horns.
Special weekend timetables will be in effect for ALL branches on Saturday and Sunday, July 20-21. To avoid delays and transfers, we encourage customers to use south shore branches that weekend. Service changes will be similar to those in effect during the Cherry Lane Bridge Installation project that took place on June 1-2, 2019. Stay tuned for details.
Getaway with the LIRR
Buy the package and get big savings. There’s something for everyone this summer on Long Island.
- Take the whole family to enjoy a fun day at Adventureland or Splish Splash.
- Or, “wine” down for a relaxing day with your honey in Long Island’s North Fork region.
- Enjoy a couple’s weekend on Fire Island, and soak in the first-class comfort and amenities of the Palms Hotel.
- Hit a bucket of balls or watch a match at Bethpage State Park.
- Get your groove on with a day of shopping or relaxing. Tanger Outlets Deer Park has the deals and Hotel Indigo East End is the perfect overnight retreat.
For more information on LIRR Getaway packages, click here.
@LIRR I gotta give props to Tom Conductor 1224! He was really helpful in getting me to the front two cars on the Ronkonkoma train to get off at Pinelawn. I was in the two rear cars. He had no problem helping me get there, he was very professional and chill. Thank you, LIRR. Spencer via Twitter.
Appreciate all the friendly and knowledgeable @LIRR employees on Track 19 for the Cannonball today. It’s a tough job and requires a good attitude and a lot of patience. Also, megaphones were a good idea. – Armenoush via Twitter.
Hey @LIRR going to say something you probably don’t see a lot of. I truly have to thank the crew of the 4:03 to Babylon for helping me get my cell phone back. Above and beyond extremely grateful! Thank you. – Mgern via Twitter.
I have been riding the LIRR continuously for the past 48 years, and appreciate your efforts in getting me to work on time. I buy monthlies, and my usual commute is between Westbury and Penn Station.
During the past 5+ years Irene has often been the conductor on my morning commute to New York City. She is always friendly, polite, and competent, and starts my day off with a smile. We are on a first-name basis. I am not the only passenger she is so nice to – this is how she treats everybody.
In addition, last week Irene went way above and beyond the call of duty, prompting me to write this letter. I accidentally dropped my monthly ticket on the train floor, and left the train unaware that I had done so. Irene found my monthly and seeing that my unusual first name matched the name on the monthly ticket, went looking for me on the LIRR’s main floor. Incredibly, she found me and presented me with my lost ticket. Was I ever surprised and appreciative!
Irene does her job as an LIRR conductor as well as anybody does his or her job in any field. She is a pleasure to deal with. In short, she does the LIRR proud. – Myron via letter.
I am a senior citizen living in Levittown, NY. My granddaughter graduated from PIT with the ceremony being held at Radio City; obviously a difficult trip for me in a wheelchair. The conductors could not have been more helpful. They provided a ramp to get the chair on the train making me feel very comfortable. For the return trip, we told them our return train (6:30 PM). They were waiting for us. Tony escorted us to the elevator, and onto Track 19 for boarding. The conductor on the train asked where we get off (Wantagh). She had the ramp waiting for us. I am sorry I did not get her name. I must compliment your employees and thank you for the great service. I will not hesitate to ride the LIRR in the future. Thank you again. – Mrs. F from Levittown via Comment Card.
I rode the train both ways from Jamaica to Belmont. There was a young woman as my conductor. She was so nice and professional. I had to run and make the return train and she made sure I made it. Total experience was as good as it gets. She is a real credit to LIRR. – Steven, Temple City, CA, via Comment Card.
I felt joyful upon entering the Merrick Waiting Room as my eyes saw amazing artistic beauty. The color, photos and best of all, the tile picture designs made my heart soar. When I take the train, I will be drawn to wait there, instead of the train platform. The only thing missing is classical music in the background. – Janis from East Meadow via Comment Card.
LIRR Throwback Photo
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