New Timetables to Begin on November 11
New timetables go into effect on Monday, November 11 and continue through January 5, 2020. The new timetables contain Peak and Off-Peak service adjustments to accommodate track work, infrastructure improvements and efforts to address service impacts from fall leaf season.
Several AM Peak trains on the Ronkonkoma Branch will operate on slightly adjusted schedules east of Hicksville to account for reduced speeds in areas prone to slippery rail/low-adhesion conditions. Trains will arrive at western terminals at their normal times. The affected trains are:
- The 5:25 AM train from Greenport to Ronkonkoma will depart 6 minutes earlier and arrive in Ronkonkoma 3 minutes earlier. Its connecting train, the 6:51 AM westbound train from Ronkonkoma, will depart 3 minutes earlier at 6:48 AM, departing earlier from stations through Bethpage.
- The 7:51 AM westbound train from Farmingdale to Penn Station will depart 1 minute earlier at 7:50 AM, departing earlier from stations through Bethpage.
- The 7:32 AM westbound train from Ronkonkoma to Penn Station will depart 3 minutes earlier at 7:29 AM, departing earlier from stations through Farmingdale.
In addition, some midday and PM Peak trains were restored to their prior schedule following the completion of concrete tie installation work:
- The 2:00 PM train from Penn Station to Ronkonkoma will depart 14 minutes later, at 2:14 PM.
- The 4:54 PM train from Penn Station to Ronkonkoma will depart 7 minutes later, at 5:01 PM.
- The 5:01 PM train from Penn Station to Farmingdale will depart 7 minutes earlier, at 4:54 PM.
Weekday Off-Peak and Weekend Changes:
Babylon Branch – Middays, Weekdays
Midday Babylon Branch trains depart between 7 minutes earlier and 13 minutes later while track surfacing work is performed between Jamaica and Valley Stream.
Babylon and Long Beach Branches – Overnights, Weekdays
Overnight trains on the Babylon and Long Beach Branches will depart between 20 minutes earlier and 15 minutes later to accommodate the station renovation project underway at Lynbrook.
Brooklyn Service – Weekends and Overnights
On weekends and overnights, trains operating between Jamaica and Brooklyn will depart between 7 minutes earlier and 15 minutes later to accommodate NYC Department of Transportation construction work at Atlantic Avenue and cable installation for Positive Train Control (PTC), a technology to improve rail safety. Connecting service at Jamaica will be adjusted as well.
Pick up a copy of the new timetables at stations and terminals, or view them on the web below:
Nassau Switch Installation Weekend of November 16 – 17: Service Changes
LIRR crews will install a new switch at Nassau Interlocking, west of Mineola Station, on the weekend of November 16-17, in preparation for expanded and increased service following the completion of the LIRR Expansion Project. This switch installation will require the LIRR to suspend train service between New Hyde Park and Hicksville, impacting service on the Ronkonkoma, Port Jefferson and Oyster Bay Branches. There will be NO TRAIN SERVICE at New Hyde Park, Merillon Avenue, Mineola, Carle Place and Westbury Stations. Special schedules will be in effect on ALL LIRR branches on these weekends – see special timetables by branch for details (available soon).
To avoid delays and transfers, we advise customers to use alternate branches, including the Babylon, Hempstead, Montauk or Port Washington branches on this weekend. Service will be increased from hourly to half-hourly on the Hempstead Branch to accommodate affected customers. NICE Bus will also cross-honor LIRR tickets on routes between Mineola and Hickvsille, as well as Mineola and Hempstead. Major changes are outlined below.
Port Jefferson Branch:
- Port Jefferson-Huntington: Two-hour service intervals
- Huntington-Hicksville: Hourly service intervals
- New Hyde Park, Merillon Avenue, Mineola, Carle Place and Westbury Stations: No train service
- LIRR tickets will be cross-honored on the N22/N24 NICE Bus routes for LIRR customers traveling between Mineola and Hicksville
- LIRR tickets will also be cross-honored on the N40/N41 NICE Bus routes for travel between Mineola and Hempstead
- Ronkonkoma-Hicksville: Hourly service intervals
- Ronkonkoma-Greenport: Service level unchanged, but westbound trains will depart Greenport 4-7 minutes earlier than regularly scheduled train times; connecting eastbound service to Greenport will depart up to an hour earlier than normal train times
- Bethpage Station: Service provided by shuttle trains between Babylon and Hicksville
Oyster Bay Branch
- Two-hour service intervals between Oyster Bay and East Williston only; transfer to/from buses for Mineola and Hempstead
- Service increased from hourly to half-hourly intervals, alternating between Penn Station and Atlantic Terminal.
All Other Branches
- Adjusted schedules due to changes in connecting service
Port Jefferson/Ronkonkoma Branches:
- Westbound: Trains will operate from Port Jefferson and Huntington to Hicksville, and from Ronkonkoma to Hicksville. Connect to a shuttle train to Babylon, then transfer to an express train to Penn Station. Express trains will stop at Jamaica for connections to Brooklyn and points west
- Eastbound: Board a train to Babylon, transfer to a shuttle train to Hicksville, and transfer again for train service to points east, including Huntington, Port Jefferson and Ronkonkoma
- Bethpage Station: All service to and from Bethpage Station will be provided by the shuttle trains between Babylon and Hicksville. The shuttle will be a diesel-powered train with bi-level cars. Electric trains will not stop at Bethpage Station
Oyster Bay Branch:
Trains will operate between Oyster Bay and East Williston only.
- Westbound: Transfer to a free shuttle bus at East Williston Station for service to Hempstead, and resume train service at Hempstead for points west. Hempstead Branch service will be increased from hourly to half-hourly.
- Eastbound: Transfer to a free shuttle bus at Hempstead for service to East Williston, where connecting Oyster Bay trains will run every two hours
Lasers, Truers, Power Washers: LIRR Expands Leaf-Fighting Capabilities for Fall of 2019
The LIRR has ramped up its leaf-fighting efforts on multiple fronts this autumn to minimize the effects of pectin, a slippery substance that gets deposited onto our tracks by crushed leaves, which can lead to trains operating at slower speeds and train cars being removed from service due to flat wheels. Here are a few of the advances we’ve made in combating low-adhesion conditions since last season:
- We’re piloting a train equipped with new laser technology – the first of its kind in the U.S. – that vaporizes debris and slippery residue from the tracks (without harming the actual rails).
- We’ve doubled the speed of the power-wash trains we traditionally use to remove pectin from the tracks, and increased their water pressure by 400% – so our power-wash trains can both cover more territory in the same amount of time, and clean the rails more effectively.
- We’ve also begun to use a new train equipped with laser technology that vaporizes debris and slippery residue from the tracks (without harming the actual rails).
This is on top of ongoing proactive efforts we’ve implemented in recent years, including:
- Reprogramming the software of our M7 fleet to allow the braking system to better adjust to low-adhesion conditions.
- Instructing our engineers to report slippery conditions immediately to our Operations Center, and training engineers on how to operate through these “slippery” areas.
- Enhancing our computerized train-tracking system to allow for automatic, real-time reporting of low-adhesion conditions from our M7 fleet, enabling us to take corrective action more quickly.
- Intensifying vegetation management to keep our right-of-way clear and reduce the amount of leaves that fall.
Check out this video to learn more.
The LIRR Remembers Veterans Day
On Saturday, November 10, the LIRR will offer a special rail-bus package ticket that allows customers the opportunity to honor their loved ones at Calverton National Cemetery. The package includes Round-Trip rail and bus transportation to the cemetery. For complete information on this special One-Day Getaway please visit our website or call our Group Travel Office at 511 or 718-558-7419.
This year, Veterans Day will be observed on Monday, November 12. While LIRR trains will operate on a regular weekday schedule, Reduced Fare-tickets for seniors, age 65+, Medicare recipients and people with disabilities will be accepted on all trains, including AM Peak trains.
Covert Avenue Roadway Reopens to Vehicular Traffic
On October 12, the LIRR and the surrounding community welcomed the reopening of the Covert Avenue roadway in New Hyde Park to traffic. Covert Avenue is the second of eight Long Island Rail Road grade crossings to be completely eliminated through the LIRR Expansion Project. Most of the crossings, including the one at Covert Avenue, are being transformed into underpasses, which enhance railroad safety, improve traffic flow and reduce localized noise from horns and bells. For more information, click here.
It is important to note that the determination to scan an eTicket is based strictly on key criteria displayed on the app itself.
Scanning efforts have been bolstered as part of a multi-pronged effort to ensure that all LIRR fares are fully collected. In addition, scanning is being stepped up in anticipation of the roll-out of an update to the MTA eTix operating system, scheduled for 2020, which will display a barcode on the face of the digital ticket, eliminating the need to tap to display. This upgrade will further facilitate the scanning of eTickets.
In addition, we recently installed enhanced tools to validate and verify eTickets on the ticket-issuing devices used by train personnel.
MTA eTix reminders:
- Download the app and complete your purchase before beginning your trip.
- Activate your tickets just before boarding the train.
- Make sure that your mobile device remains synched with the app.
Autumn Trackwork Projects
Montauk Branch – Buses Substitute for Trains east of Southampton Through November 10
Buses will continue to substitute for trains between Southampton and Montauk as LIRR forces replace the bridges at Accabonac Road and North Main Street in East Hampton. To learn more, click here.
Montauk Branch – Weekend November 2 & 3 – Buses Substitute for All Trains East of Babylon
Buses will substitute for all train service between Babylon and Montauk on the weekend of November 2 & 3 as LIRR forces perform State-of-Good-Repair work on Connetquot Avenue Bridge, which spans the Connetquot River and is located just east of the LIRR’s Great River Station. Customers should allow for up to one hour of additional travel time. To learn more, click here.
Ronkonkoma Branch – Weekend November 9 & 10 – Buses Substitute for Trains Between Brentwood and Ronkonkoma
Buses will substitute for all train service between Brentwood and Ronkonkoma on the weekend of November 9-10 as wooden rail ties are replaced with new concrete ties. Customers should allow up to one hour of additional travel time. Special timetables will be available at stations and terminals and online at www.mta.info soon.
Every Saturday and Sunday until November 10, LIRR Monthly tickets will be honored system-wide, to and from all LIRR stations. Monthly ticket holders will also have the option to bring along up to four additional travelers for only $1 (Family Fare) per person each way!
Here’s how it works:
- Have a valid Monthly ticket
- Invite up to 4 of your friends and family
- Purchase your Family Fare tickets
- Pick your LIRR destination station
- Ride the rails and make a day of it
Customers traveling with an LIRR Monthly ticket holder can purchase a Family Fare ticket for the weekend of travel (thru November 10) in the following ways:
- At LIRR stations
- From Ticket Machines
- From a Ticket Window – during hours of operation
- Via the MTA eTix app
- On-board from a Conductor
At the Ticket Window, you must ask for the Family Fare ticket by name. If using one of our Ticket Machines, follow these instructions to buy a Family Fare Ticket:
- Select “All Other Tickets”
- Select “Family Fare”
- Select your Travel Stations
- Select “How many tickets” you need – remember each ticket is one way, so you’ll need to purchase 2 per person for round-trip.
- Complete your transaction.
Things to know before you go:
- Autumn Weekend Family Fare tickets are only valid when traveling with a Monthly ticket holder during the program period.
- Monthly ticket holders can take advantage of additional savings at select merchants with My LIRR Loyalty.
LIRR Launches Mail&Ride on MTA eTix
Mail&Ride customers now have a new way of getting their monthly ticket delivered – electronically, via MTA eTix! To learn more, visit here or call 511 and follow the prompts to reach a Mail&Ride representative.
LIRR Opens New Bigger and Brighter Lost & Found in Penn Station
MTA Long Island Rail Road recently opened a bigger and brighter Lost and Found Office at Penn Station. The new facility is focused on functionality and customer experience, in keeping with the more spacious and light-focused design of the new Penn Station.
The new office features an inviting, well-lit customer area with accessible iPads where customers can file claims, while accessing a customer service agent for further assistance. The office conforms to the standards of the Americans with Disabilities Act in all areas, including a counter for those filling out inquiries that is compliant with height accessibility. The inventory storage area contains mobility clearances for employees.
The new office occupies 1,100 square feet of space between Tracks 16 and 17 in the Exit Concourse that had been previously occupied by Hudson News. The previous Lost and Found office had been located at the Main Gate Area across from Tracks 13 and 14.
LIRR Holiday Getaways
'Tis Almost The Season - Ride Free to the Christmas Spectacular®
It’s never too early to purchase tickets to the famous Radio City Christmas Spectacular! Use code LIRR when purchasing tickets via the Rockettes’ official website to RIDE FREE to the show! You can also call Ticketmaster for tickets at 866-858-0007 or visit the Box Office at Radio City Music Hall, 1260 Sixth Avenue, between 50th & 51st Streets in Midtown Manhattan.
LIRR rail tickets will be mailed via US Mail. Please allow 10 days prior to show date for delivery.
RIDE FREE ON THE LIRR*
‘Twas the Night Before… is an exhilarating new spin on the beloved Christmas classic as only Cirque du Soleil can imagine. This vibrant acrobatic show about the joy of sharing and friendship promises to spark lasting memories in the hearts of children and adults alike.
Use code LIRR to RIDE FREE to the show!
For tickets, show times and more information visit, msg.com/lirr
*Offer includes one round-trip rail ticket per show ticket purchased and is valid on select seats and performances. Offer expires 12/19/19.
LIRR rail tickets will be mailed via US Mail. Please allow 10 days prior to show date for delivery.
Offer not valid on previously purchased tickets and cannot be combined with any other offer. Tickets must be purchased at least ten (10) days prior to the performance to take advantage of the offer. Eight (8) ticket max per order. Discount is calculated on the original box office price. Service charges apply to telephone and internet orders. Ticketfast not available for this offer. All sales are final- no refunds or exchanges. Offer may be revoked or modified at any time without notice and is subject to availability. Other restrictions may apply. Offer expires December 19, 2019. Accessible and companion seats are available via the MSG Disabled Services Department at (212) 465-6115.
LIRR Ticket Restrictions
Rail tickets are valid for any train arriving at Penn station after 9:30 AM, or anytime on weekends, and returning on any eastbound train up until 4 AM on the next day. Rail tickets have no cash value and are not refundable.
For more information on these and other One Day Getaways, see our complete list here.
Your Voice Counts
Feedback from our customers, both constructive and positive, helps us know what we’re doing right and also what areas we can improve to serve you better. Comments continue to arrive each day via e-mail, regular mail, and social media – and we’re happy to highlight the positive interactions between customers and our dedicated staff, like those below:
Thank you so much for offering such great destinations for the 2019 summer Deals & Beach Getaways. I truly enjoyed myself with the variety of excursions you offered, and the prices were phenomenal. l enjoyed my day trips to Montauk, Long Beach (twice!), Oyster Bay Village, Fire Island/FI Lighthouse, Northfork Apple & Cider, as well as the fun activities at Adventureland and the Massapequa Reserve for Bike LI. I currently have tickets to the 2019 Oyster Bay Festival, and I'm looking forward to attending and I anticipate purchasing the Port Jefferson deal in the near future. I look forward to your 2020 LI Deals and Beach Getaways! Once again, thank you!! :-) – Paula from Brooklyn, Via Email
I’d like to applaud MTA (LIRR) on a job well done!! While aboard the 4:34 pm Ronkonkoma bound train, I took my son to the restroom. When I returned to my seat, my duffle bag with other valuable items were missing. I immediately filed a claim with the Lost & Found Dept. and the MTA police. Within less than a week, I received a call saying my belongings were at Penn Station and could be retrieved. I’m grateful to the LIRR staff for their proficiency and professionalism!! – Carlton from Central Islip via Comment Card.
Very happy to get a call regarding my lost IPad. It was recovered and followed up on very quickly. Thank you very much to the Babylon Station crew. – Patrick from Massapequa via Comment Card.
I left my wood burner on the Port Washington train and went to Customer Service when I realized. Charlie quickly looked up the track number the train was on and took me down to the train to look for it. Luckily, I found it. I am grateful because it belongs to my parents who would have been very upset if I wasn’t able to find it. I just wanted to thank Charlie for his kindness and promptness. I am very grateful for his help. – Ed from Brooklyn via Comment Card.
I travel in and out of Penn Station several times a week. I come to Penn to get to NJ Transit. On my return trips, I often have considerable wait time for trains to Long Island and often wait in the LIRR Waiting Room. I want to comment on the LIRR employee at the Information Desk at the entrance of the Waiting room. I believe his name is Tim. He is endlessly patient and helpful. He handles what could sometimes be stressful and difficult situations with calm and grace. I can’t imagine how he manages to be so consistently positive and upbeat but it is wonderful to see. – Ruth from Islip Terrace via Comment Card.
This morning, at around 9:45 am, I had the pleasure of meeting Ameer, Ticket Clerk at the Wantagh Station. I needed to return two tickets I had purchased a few weeks ago as illness prevented a trip to Montauk. Ameer spoke very clearly and explained the process of receiving money back. He presented a form and showed me where to place the requested information and telephone number for inquiries. He comes across in a very professional but also a most approachable manner. Another customer Kathy had been pleased with the service at the window and asked if I could include her name in my note of thanks to you. – Eileen from Wantagh via letter.
@LIRR Amazing conductor on 10:55 pm train from Penn to Merrick. Thank you,Taylor in car 7290 for helping us. When someone is happy and great at what they do, you have to let people know. – Steve in Merrick via Twitter.
I was on your train Sunday night going into Monday morning on October 14. We were on the 12:14 AM train from Penn Station to Hicksville. Soon after leaving Penn Station, my husband got sick on the train. I told the conductor. He got EMS to come to Jamaica Station. My husband decided not to go to the hospital and the train was held for us to re-board. The conductor found some water for him to drink and we made it home alright. He offered help if we needed it once we got to Hicksville. I didn’t get the conductor’s name but I just wanted you to know he was excellent to us and helped tremendously in a very stressful situation. He’s an asset to the Long Island Rail Road. – Karen from Hicksville via letter.
I’m writing with praise and accolades toward staff at the Babylon Station. Last Thursday I mistakenly left my suitcase in the overhead storage of my train. When I realized it had been forgotten, the train had left for the yard. I immediately asked Kim C, who was behind the ticket window, for help. She called the yard and was able to have the suitcase sent back to the station within about 40 minutes. Her kindness and pleasant approach in a stressful situation made all the difference and I remain grateful to her and the other LIRR staff who made it happen. – Rachel from Babylon via Comment Card.
LIRR Throwback Photo
Click here to download full size
September 2019 OTP
Overall on-time performance for September 2019 was 90.5%. Year to date, our 2019 on-time performance is 2.4 percentage points higher than the same period in 2018, marking an increase in on-time trains so far this year.
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