To MTA.info homepage

A Letter from Phil Eng
Dear LIRR Customers,

Closing out 2018 and entering the new year cannot go without reflecting on the past eight months since I've been with the LIRR. We've had our challenges, but I know our future ahead is bright. With a new sense of urgency, we've performed an unprecedented amount of work across our system in these months, which is designed and prioritized to deliver better train service to you, and has already begun to show its impacts.

While we always take lessons learned and use them to improve, I am consistently positioned to look ahead.

Never before has this amount of proactive maintenance work, rebuilding, and expanding the LIRR been as much of a priority as it is right now. Our focus remains on making strategic improvements for service now, but also for the future, as we continue building on a $6.6 billion investment to modernize the entire system.

What makes this an especially critical moment is that people across the region are using the LIRR system more than ever: We're on pace this year to have the highest record ridership in our modern history. In 2016, we shattered the modern ridership record at 89 million, which was matched again in 2017. We may very well break that number once again by year's end. These ever-growing figures show how important mass transportation is to Long Island and the entire New York metropolitan area as customers are increasingly using the LIRR to get to work, weekend activities, and events. In August, we broke another ridership record, when we carried more than 78,000 fans to and from the U.S. Open Championship at Shinnecock Hills.

This kind of growth is astounding, and I want each of you to know that the LIRR is not only working toward accommodating this growth in the near term, but we are working tirelessly each and every day to make sure that when you use the LIRR system, your ride is safe, comfortable, and reliable.

We’ve made significant accomplishments toward our goals over these past eight months, but I know we have a lot of work ahead still to do. I want you to know that we are only at the beginning of this complete transformation of the LIRR and we are not losing steam. In 2019, I will, with tenacity, continue leading the LIRR workforce in the right direction as we continue to improve and to regain your trust in this railroad. 

I want to take this opportunity for a look back over the past eight months, as our team has made tremendous strides in repairing critical infrastructure that is essential to ensuring your commute runs efficiently and consistently. Through LIRR Forward, and other capital investments, we’ve completed and made substantial progress on several key initiatives that will help us deliver the service you deserve. We’ve:

As part of my customer-focused approach, we’ve created and rolled out a series of customer appreciation programs that have proven to be successful and a great value addition to our monthly ticket holders: 

For the third year in a row, we sold out our LIRR Holiday Express trains, which ran earlier this month from Ronkonkoma and Babylon stations. In the next year, I will be continuously looking for ways to add value to our monthly tickets as well as create exciting new ways for long-time and first-time LIRR customers to use our system as our region continues to grow and prosper.

I want to thank each and every one of you who have taken the time to meet with me or other LIRR staff for offering your feedback to us. Your suggestions and ideas are helping to shape the future of the railroad into one that works best for you. It is an integral part of my job, and I look forward to continuing this open dialogue into the New Year. I've enjoyed engaging with you at several events, including our newly launched Meet Your Manager program (our Branch Line Managers have held these at 76 stations to date), two Customer Safety Day events at Penn Station, our two Customer Conversations forums in Nassau and Suffolk counties, as well as on platforms or on trains while I'm on my daily travels. 

It's been a busy year with tremendous growth, and we recognize the challenges we face. But we will not stop until we can consistently accomplish what you all deserve: a clean, safe, on-time train ride. One of my main responsibilities is to ensure our employees have all the necessary tools to accomplish this, and we're making strategic decisions to maximize our efforts and make the best use of available funding and resources. 

From the entire LIRR Family, I wish you and yours a beautiful holiday, and a Happy New Year.

Sincerely,
Phil Eng
LIRR President

New Timetable Changes Begin January 7
Starting Monday, January 7, 2019, new LIRR timetables will be in effect to accommodate Amtrak’s Penn Station renewal work on Track 18. Seven morning rush hour trains and six evening rush hour trains will be affected; but less than 1% of rush hour seating capacity will be impacted as the LIRR will add five trains to the schedule and lengthen select trains. MTA’s East Side Access (ESA) work in Harold Interlocking will require additional changes from January 7 until February 3, 2019.

Read on here for full details on the work. Click here for timetables by branch.

Twice As Nice: Added Holiday Eve Trains
With Christmas Day and New Year’s Day falling on consecutive Tuesdays this year, the LIRR is offering double the usual number of holiday eve trains: 13 extra afternoon eastbound trains from Penn Station will run December 21, 24, 28, and 31, in addition to special New Year’s Eve service for those reveling into 2019. A holiday schedule rundown:

'Know Before You Go' During Winter Storms
When a storm is predicted, the LIRR prepares, plans, and positions key personnel and equipment in strategic locations across the system. As we continuously monitor forecasts, we deploy snow fighting forces to keep our trains running. Our goal, in stormy or sunny weather, is to provide our customers a safe and reliable ride. For a more in-depth glimpse of our snow preparation efforts and strategy during a storm, we recommend reading The LIRR’s Guide to Winter Weather Travel. You can find it on our website here.

Get the Latest Service Updates by Signing up for Free MYMTAAlerts
The best way to get the latest information about train delays and service changes is by subscribing to My MTA Alerts® - our email and text message service. It’s free and you can choose to get alerts about your branch, or as many LIRR branches as you wish. Manage your account from your desktop or mobile device, including when you want to receive alerts. Edit, suspend or reactivate your account at any time. Updates are also available on the MTA/LIRR website in the Service Status Box. Details at www.mymtaalerts.com.

Ride the Long Island Rail Road and Save

See all our Getaways packages here including:

Professional Bull Riders: Unleash the Beast
On Jan 4, 5 and 6, 2019, New York will host the first of the 2019 “PBR Majors” at Madison Square Garden for the 13th consecutive year. The PBR Majors are comprised of four of the highest-profile Unleash the Beast Series events on tour. The excitement begins when the top 35 bull riders in the world compete against the fiercest bucking bulls, providing two hours of thrills and spills keeping you on the edge of your seat. For tickets, dates and show times, visit ticketmaster.com and use code LIRR at checkout.

Click here for more details.

Offer includes one complimentary round-trip rail ticket per show ticket purchased (show tickets discounted 15%) and is valid on select seats and performances.

Restrictions
Offer not valid on previously purchased tickets and cannot be combined with any other offer. Tickets must be purchased at least 7-10 days prior to the performance to take advantage of the offer. Eight (8) tickets max per order. LIRR rail tickets will be mailed via US Mail. Rail tickets are valid for any train arriving at Penn Station after 9:30 AM, or anytime on weekends, and returning on any eastbound train up until 4 AM on the next day. Rail tickets have no cash value and are not refundable. Other restrictions may apply.

Don't Take More than You Can Handle
Slips, trips and falls are the #1 cause of customer injuries on the LIRR. Luggage and packages are often a contributing factor. Some do’s and don’ts:

DO:

  • Travel light. Only bring luggage and packages that you can comfortably carry by yourself!
  • Allow sufficient time to board and exit the train safely.
  • Lift your luggage and packages as you step carefully over the gap between the train and the platform.
  • Seats are for people, not for bags: Store luggage, backpacks and other packages properly on overhead racks, on your lap or under your seat.

DON'T:

  • Don’t overdo it. Juggling too many packages or suitcases can lead to accidents.
  • Don’t take luggage and packages on escalators. Instead, use elevators where available, or stairs.
  • Don’t rush. Never run on the platform or when boarding or exiting a train.
  • Don’t create tripping hazards. Avoid placing luggage and packages in train aisles or doorways.
  • Don’t place packages and luggage on train seats that could be occupied by other tired travelers.

Your Voice Helps
Suzi writes: "Hi @LIRR just want to say thank you! I know you catch a lot of grief when things go wrong, but you also do a lot right. As a safety professional, I appreciate your commitment to the safety of your passengers. Thank you for getting me from speonk to penn everyday safely. Sure there may be issues every now and again, but nothing compared to driving!!! Hope you have a wonderful holiday season!"

Don M. writes: "@LIRR THANK YOU, THANK YOU for putting in a new shelter on the northside track in Cl. It was very needed and necessary."

Heather M. writes: "Was running late this morning as my daughter was sick. Thank you to the #LIRR #MTA conductor who held the door for me on 8:11 leaving Nassau Blvd to Penn. Really appreciated it!"

Joe S. writes, in regards to the Holiday Express: "This is really amazing. You guys do such an awesome job and you put smiles on a lot of children’s faces. Thank you very much and keep up the great work guys."

Tiki writes: "@LIRR really appreciate the weekend one seat ride from Smithtown, hope it continues!"

LIRR staff in each department at every level works to serve our customers. Your feedback, critical or complimentary, helps us do our jobs better. We’d love to hear from you; share your experiences and let us know what matters to you, here. Thank you for engaging with us, and we hope you have a wonderful holiday season.

Safety Reminder
MTA Police are advising LIRR customers to protect against possible credit/debit card fraud when using Ticket Machines. Using common sense at the point of purchase can prevent major headaches down the road. For more tips on how to safeguard your personal information, click here or see the Better Business Bureau website at www.bbb.org.

Courtesy Counts
Taking the LIRR to do your holiday shopping? Spread holiday cheer by being kind to your fellow passengers and store your packages securely in the overhead racks on our trains. Bags in aisles cause tripping hazards, and bags on seats mean someone else can’t sit down.

LIRR Throwback Photo
Click here to download full size


Photo Courtesy of Dave Keller data and archive

November 2018 OTP
Overall on-time performance for November 2018 was 86.9%.

Monthly OTP
BRANCH
AM
Peak
PM
Peak
Off-
Peak
Total
November
2018
Total
November
2017
Babylon 84.2% 81.3% 85.2% 84.4% 92.0%
Far Rockaway 81.4% 89.9% 93.1% 91.2% 96.0%
Hicksville/Huntington 83.8% 76.5% 87.2% 85.3% 87.6%
Hempstead 88.1% 83.6% 91.6% 90.2% 94.0%
Long Beach 87.3% 88.3% 89.5% 89.0% 95.1%
Montauk 81.5% 72.5% 88.4% 85.8% 88.7%
Oyster Bay 81.6% 69.8% 86.2% 83.3% 91.2%
Port Jefferson 83.3% 74.1% 80.3% 80.0% 87.8%
Port Washington 88.4% 83.7% 90.0% 88.9% 93.2%
Greenport/Ronkonkoma 81.2% 82.5% 88.9% 86.7% 87.8%
West Hempstead 87.6% 86.5% 92.0% 90.5% 95.2%
TOTAL 84.4% 81.5% 88.4% 86.9% 91.6%

MyLIRR Archive

  • Google Translate