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LIRR President Continues Customer Conversations at
NYC Stations

MTA Long Island Rail Road President Phil Eng has announced the continuation of ‘Customer Conversations’ forums, building on the Railroad’s efforts to keep an open dialogue with LIRR customers about service and progress on major initiatives. The New York City forums will be held at the following locations:

Thursday, March 21- Jamaica Station 5-7 PM
Thursday, April 4 - Penn Station 5-7 PM
Thursday, April 11- Atlantic Terminal 5-7 PM

Courtesy is Key... a comfortable commute. Whether you are coming or going from your place of business or taking the occasional train ride to a concert, sporting event or a parade, your awareness of and consideration for your fellow riders is essential.

When it comes to onboard etiquette, our hats are off to the majority of LIRR customers, who are routinely respectful of others. There are, however, a handful who need the occasional nudge to act in a more neighborly fashion. Many of the suggestions below will not make only your ride more pleasant, they’ll make everyone’s ride safer, cleaner and more reliable:

Be someone who makes it a better ride for everyone. By treating others as you’d want to be treated, courtesy will soon become second nature, leading to cleaner train cars and smoother service.

South Fork Commuter Connection
Monday, March 4 will mark the debut of the South Fork Commuter Connection (SFCC) on the Montauk Branch. This new service connects new LIRR trains with shuttle buses provided by the towns of East Hampton and Southampton, offering East End residents and employees an alternative to driving on the eastern South Fork of Long Island.  The new service includes:



Select trains will connect with ‘last-mile’ shuttle bus service to nearby workplaces and employment centers.  For more information about schedules and special tickets, click here.

New Timetables Take Effect on Monday, March 4 
In response to customer requests, Train 2391, the 5:12 AM peak train from Farmingdale, will add a Mineola stop at 5:30 AM to improve intra-Island travel options. Amtrak state-of-good-repair work at Penn Station continues through May 19. Currently, Track 17 is out of service for renovation. In mid-March, Track 17 will reopen, and Track 16 will close as Amtrak shifts its work to that location. Peak trains canceled or diverted to accommodate the Amtrak work will return on May 20 after the completion of renovations to Track 16. New timetables dated March 4 - May 19 for all branches are online here. Look for paper copies at terminals and stations. The new schedule will run through Sunday, May 19.

Upcoming Track Work: The Road to a More Reliable LIRR
Spring is a busy time at the LIRR, with major expansion and rehabilitation projects underway, along with our annual state-of-good-repair program. To minimize the impact on service, much of the work is done during off-peak hours. Here are highlights for the March 4 to May 19 period:

Ronkonkoma Branch 
Weekends: March 2-3 & March 10
All day on Saturday, March 2 through Sunday, March 3, buses will replace trains between Hicksville and Ronkonkoma while switch improvement work is performed.  Westbound buses will depart up to 45 minutes earlier than normal train times, then connect with westbound trains at Hicksville. Eastbound customers traveling to stations Bethpage through Ronkonkoma will board buses at Hicksville and can expect up to 44 minutes additional travel time. Weekend connecting train service to Greenport will depart an hour earlier than usual.  The work will continue on the afternoon/evening of Sunday, March 10, when buses will again replace trains, but for a more limited time, from mid-afternoon to just past midnight. For the March 2-3 schedule, click here

Weekdays: Monday, March 4 through Friday, March 8
Switch improvement work in Farmingdale means track changes during peak hours for some Farmingdale trains. For a one-week period beginning Monday, March 4, and continuing through Friday, March 8, westbound trains scheduled to depart Farmingdale Station at 7:06 AM7:22 AM, 7:27 AM and 7:58 AM will arrive on Track 1/Platform A (the south side platform).

Montauk Branch
Beginning Monday, March 4, buses will replace some off-peak, midday trains between Babylon and Patchogue/Speonk on weekdays from 8:45AM until 3:30 PM while we install new rail ties. Eastbound customers will board buses at Babylon service to stations Islip through Speonk. Westbound customers from Speonk through Islip will board buses for travel to Babylon, where train service will resume. Buses will depart up to one hour and five minutes earlier than usual train times. This service change will remain in effect on weekdays through May 17.

Get the Latest Service Updates by Signing up for Free My MTAAlerts
The best way to get the latest information about train delays and service changes is by subscribing to My MTA Alerts® - our email and text message service. It’s free and you can choose to get alerts about your branch, or as many LIRR branches as you wish. Manage your account from your desktop or mobile device, including when you want to receive alerts. Edit, suspend or reactivate your account at any time. Updates are also available on the MTA/LIRR website in the Service Status Box. Details at

Hotel Indigo Getaway Package
Shake off those winter blues with an LIRR Getaway Package to the East End at Hotel Indigo.   At the crossroads of North Fork and the Hamptons, you’ll find more than you expected and everything you’re looking for with this very special package.

Get a one night stay for two, discounted LIRR tickets, transportation to/from the Riverhead Station, tastings at a local winery, distillery/brewery and more!

Call Hotel Indigo in advance for availability and reservations, at 631-369-2200 ext. 0.

Also: Special savings are available to any LIRR monthly ticket holder who shows a current monthly ticket at check-in.

Click here for more info.

OR -- interested in a one-day shopping trip complete with a free discount book?  Then, Tanger Outlet in Deer Park is for you.  With a collection of the most popular upscale brands and designer name stores, along with restaurants, cafes and a 16-screen theater, Tanger Outlets in Deer Park is a premier shopping and entertainment destination. For more information on LIRR Getaways discount package to Tanger Outlets, click here.

Purchase your packages at any Green, Gray or Blue LIRR Ticket Machine and select “Deals & Getaways,” then “Long Island Getaways”.

Did You Know...
The LIRR offers a safety education program free of charge to schools, community groups and driver’s education classes.  The T.R.A.C.K.S. (Together Railroads And Communities Keeping Safe) program offers a variety of curriculums geared to different age groups ranging from pre-schoolers to adults.  Our Corporate Safety Department administers this free program with the assistance of the MTA Police, to educate children and community residents about safe behavior with regard to railroad trains, tracks and stations. To schedule a safety program for your school or community group call 718-558-3028 or send an e-mail to:  

Your Voice Counts
We appreciate hearing from our customers as we move forward with new initiatives, infrastructure upgrades, and a renewed focus on the customer experience. Here's a sample:

"Yesterday I left my violin on the Ronkonkoma line train. I realized I left it 10 minutes after I got off the train and called Lost & Found. The man on the phone was sympathetic and kind and soothing. I filed a report and he said I should check L&F at Penn when I got back to the station. I did and Anthony was very helpful and gave me a phone number to call. A few minutes later Craig from Babylon called and said he had my violin. I can’t express the gratitude I feel. He hand-delivered my violin to Penn last night after his shift. I picked it up this morning and will be forever grateful to Craig, Anthony and all the LIRR employees involved with the retrieval. Thank you!" – Deb

"I’m on the@LIRR & the train car I’m in is completely clean! there was a whole thing how dirty their cars are. #CleanToday" – John

"Great job to the @LIRR train crew on the 5:01PM train from Greenport. Thank you for keeping us informed, communication is key!" –Ryan

Safety Reminder
Wait for the Gate
Railroad grade crossings are a common element of traffic safety in many Long Island communities.  Their lowered gates, flashing lights and ringing bells warn of a train’s approach.  In areas where there are two or more tracks, more than one train may be approaching.  Please wait for the gates to raise completely before proceeding across the tracks  Never go under or around lowered gates – the life you save could be your own!  

Courtesy Counts
It's Cold and Flu Season

Visit for more information.

LIRR Throwback Photo
Click here to download full size

January 2019 OTP
Overall on-time performance for January 2019 was 92.7%.

Monthly OTP
Babylon 88.7% 90.9% 94.3% 92.7% 81.0%
Far Rockaway 88.3% 97.0% 97.9% 96.6% 88.5%
Hicksville/Huntington 80.9% 88.6% 92.7% 90.4% 84.1%
Hempstead 91.4% 83.8% 95.2% 93.4% 84.7%
Long Beach 90.2% 95.0% 96.0% 95.0% 85.1%
Montauk 79.0% 89.2% 93.6% 91.3% 82.3%
Oyster Bay 84.4% 89.4% 94.1% 91.9% 84.7%
Port Jefferson 80.1% 85.7% 88.5% 86.8% 83.0%
Port Washington 89.9% 93.7% 94.9% 94.1% 87.7%
Greenport/Ronkonkoma 77.6% 94.8% 93.1% 90.6% 78.9%
West Hempstead 90.0% 93.9% 98.3% 96.5% 86.0%
TOTAL 85.7% 91.5% 94.4% 92.7% 83.9%

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