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A Message from LIRR President Phil Eng
At the LIRR, we pride ourselves on our ability to deliver service to our customers under all circumstances.  Although the COVID-19 pandemic is unprecedented, our commitment is unwavering. Our mission – to provide safe, secure and reliable service for the essential personnel on the frontlines of this battle, and to ensure the well-being of those heroes along with those of our own heroic employees.

While many of our customers are working remotely to keep NY businesses up and running, there are thousands of essential workers, in roles from police and fire personnel to medical professionals, maintenance workers and transportation employees, who rely on us to get them to work to perform so many critical functions. And to support them, it is more important than ever before to keep the trains running.

So, here is what we are doing:

We won’t stop looking for ways to ensure your well-being. You also can do your role:

We are New Yorkers, we are resilient and we will get through this – together! Stay safe and be well.

Sincerely
Phil Eng
LIRR - President

LIRR Heroes Moving Heroes
You may have seen a new campaign on our social media this week: #HeroesMovingHeroes.

We’re doing this to celebrate all of the LIRR employees working tirelessly and bravely to keep our trains running during this crisis. Their heroic efforts are inspiring and helping to transport other heroes like first responders, healthcare workers and grocery store employees, who are also essential to help fight this disease.

Please visit our social media pages as we will continue to update this regularly and show our appreciation to our very own essential employees.

We're all counting on so many people these days.

To save lives.
To feed us.
To keep us safe.

LIRR workers like Joseph get them where they need to be. Together, we're in this & we will get through this.

Thank you to all at LIRR working on the front lines.

#HeroesMovingHeroes

Your Voice Counts: Feedback from Across the System

Throughout the COVID-19 crisis, it’s been heartening to hear from you regarding the vital service we provide, and we are letting our frontline staff know that their dedication and resilience is being recognized and appreciated. Here are just a few of the many comments we have received:

Sincere thanks to engineers, conductors, and all track, platform and station workers and every transit employee who keeps the @LIRR & @NYCT Subways running during the pandemic. Really appreciate you. - Rep. Peter King via Twitter

A new #shout out to our @TCUnionHQ members who are working to keep the @LIRR safe for New York’s healthcare workers and first responders. - Machinists Union via Twitter

Many of our staff and members depend on the LIRR everyday. Solidarity with TCUnion HQ workers. - International Alliance of Theatrical Stage Employees (IATSE) via Twitter

So grateful to TCUnion HQ members.  Keeping LIRR cars and stations clean for our healthcare workers. - American Federation of Musicians (AFM) via Twitter

Dear LIRR I just want to take the time to say through all my rants and complaints I want to say thank you for all you have done and continue to do. You get us where we need to go everyday especially during trying times. You guys are the last line out here bless you guys keep us safe! - Len via Twitter

Kudos to the MTA and LIRR for continuing to run service for those of us who have to go to work. - Wen via Twitter

@LIRR Thank you for showing up day after day and getting us to work in these crazy times. You’re the unsung heroes! - Mrs. Nussbaum via Twitter

We miss you #LIRR #commute #nytough - LBMTY via Twitter

Never thought i'd say this, but I actually miss the @LIRR Trains - Christina via Twitter

I cannot believe i'm saying this but I miss the LIRR and the MTA - Staci via Twitter

I miss the LIRR :,-( - Brendom via Twitter

Thanks! I work in a hospital pharmacy & have to take LIRR to NYC everyday & weekend! - Daniella via Facebook

Thank you! I work in the hospital and rely on the LIRR! - Kristina via Facebook

Thank you! I work in a hospital and need to get to work each day! - Lauren via Facebook

Working at a hospital so thank you. - Karen via Facebook

Thanks for your service - Jesse via Facebook

Safety Reminder
Help stop the spread of COVID-19


Courtesy Counts
Please take your trash with you when you leave the train – especially items such as gloves or masks – and place everything securely in a platform trash receptacle.



LIRR in History: LIRR in History: LIRR Freight Switcher Locomotive and Its Crew in Long Island City
Click to download full size


Because we can all use a little something else to read...
Pictured above: An LIRR freight switcher locomotive and its crew in Long Island City sometime between 1900 and 1910. Note the wood passenger car to the right of the locomotive. The LIRR had, and still has, many generations of families working in various capacities on the job. The dapper gentleman in the white coveralls is engineer Joseph Cassidy. Many members of his family followed his hand on the throttle. Included in that family line is engineer Kelly Cassidy who has years of service taking passengers to and from Long Island and NYC. From our family to yours, stay home, stay safe, and we’ll be ready to keep you moving when this current crisis is behind us. Photo courtesy of our friends at the Long Island Sunrise Trail Chapter of the National Railway Historical Society.

Latest On-Time Performance Report: March 2020
Overall on-time performance for March 2020 was 95.3%. The entire LIRR workforce is striving each day to improve these numbers to ensure reliable and timely commutes.

Monthly OTP
BRANCH
AM
Peak
PM
Peak
Off-
Peak
Total
March
2020
Total
March
2019
Babylon 88.8% 96.3% 97.1% 95.6% 94.7%
Far Rockaway 96.1% 98.8% 98.4% 98.2% 97.6%
Hicksville/Huntington 92.6% 90.8% 94.2% 93.6% 93.5%
Hempstead 95.8% 90.6% 96.3% 95.6% 94.3%
Long Beach 94.3% 91.4% 95.3% 94.7% 95.9%
Montauk 90.8% 97.1% 96.5% 95.9% 91.8%
Oyster Bay 96.2% 95.6% 96.6% 96.4% 96.1%
Port Jefferson 92.8% 89.5% 91.3% 91.3% 89.9%
Port Washington 95.0% 96.3% 97.5% 97.0% 95.6%
Greenport/Ronkonkoma 88.9% 94.0% 93.0% 92.5% 93.7%
West Hempstead 93.7% 96.5% 98.8% 97.8% 97.7%
TOTAL 92.3% 94.5% 96.0% 95.3% 94.6%

For More Information: Contact the LIRR’s Customer Service Center by calling 511 or 718-217-LIRR (718-217-5477). Automated schedule information is available 24/7. Agents are available to assist customers daily from 6 AM until 10 PM. To speak with an LIRR employee, say the word “Representative” when the prompts begin.

Customers with mobility limitations 

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