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LIRR Launches 'My LIRR Loyalty'
Long Island Rail Road President Phillip Eng has announced the launch of 'My LIRR Loyalty,' a new, year-round program designed to offer added value for LIRR monthly ticket holders. The LIRR has teamed up with more than 100 merchants – including popular businesses, restaurants, hotels, fitness centers, along with visits to various sporting events, museums, shows and entertainment hot spots – that are offering special discounts to LIRR customers who present a current monthly ticket.

"My philosophy is and has always centered around providing reliable train service, clean cars and stations, and outstanding customer service," Eng said. "That goal now extends beyond riding our rails as we strive to show our customers how much we appreciate them. I'm excited that we're able to offer this program, designed with our customers in mind, to give our monthly ticket holders extra perks to further enjoy Long Island and New York City." See the most current list of participating merchants and offers – and check back often for updates.

The LIRR Remembers Veterans Day
On Saturday, November 10, the LIRR will offer a special rail-bus package ticket that allows customers the opportunity to honor their loved ones at Calverton National Cemetery. The package includes Round-Trip rail and bus transportation to the cemetery. For complete information on this special One-Day Getaway please visit our website or call our Group Travel Office at 511 or 718-558-7419.

This year, Veterans Day will be observed on Monday, November 12. While LIRR trains will operate on a regular weekday schedule, Reduced Fare-tickets for seniors, age 65+ and the disabled will be accepted on all trains, including AM Peak trains.

New Timetables Starting November 12
On Monday, November 12, new timetables take effect for all LIRR branches. Customers are advised to plan for schedule changes related to ongoing capital improvement projects and state-of-good-repair trackwork. To minimize the impact for our rush-hour customers, the changes have been made to weekend, overnight, and in some cases, mid-day, off-peak travel. The changes include:

Babylon & Long Beach Branches: On weekdays, one of two tracks between Jamaica and Valley Stream will be out of service during midday, off-peak hours for state-of-good-repair trackwork that helps improve service reliability. Westbound midday trains on the Babylon Branch will depart up to 12 minutes earlier. Additionally, westbound Long Beach Branch midday trains will depart 1 minute earlier.

Brooklyn Service, Far Rockaway & Hempstead Branches: During overnight hours, one of two tracks between East New York and Jamaica will be out of service to accommodate cable installation in the Atlantic Tunnel. Several westbound late-night trains to Brooklyn, and their connecting trains at Jamaica, will depart up to 5 minutes earlier. On weekends, eastbound Far Rockaway Branch trains will depart 9 minutes later. On the Hempstead Branch, westbound weekend trains will depart up to 7 minutes earlier and eastbound Hempstead Branch trains will depart 2 minutes later.

Huntington/Port Jefferson & Ronkonkoma Branches: During overnight hours, one of two tracks between Carle Place and Hicksville will be out of service to accommodate preliminary work on the Main Line Expansion Project, which will add a third track along the congested ten mile corridor between Floral Park and Hicksville. Some westbound overnight trains from Huntington and Ronkonkoma will depart up to 18 minutes later than usual. Some eastbound overnight trains will depart up to 11 minutes later.

Upcoming Weekend Work That Will Impact Your Service
Pick up a special weekend timetable or check our website for details before traveling on these weekends. Here’s a preview of what to expect:

Huntington/Port Jefferson Branch: Weekend of November 3-4
Upgrades to the Robbins Lane grade crossing in Syosset will require a reduction of train service this weekend. Service between Huntington and Penn Station will be reduced from half-hourly to hourly, while trains operating between Port Jefferson and Huntington will run every two hours, instead of every 90 minutes. Note: As a result of this work, there will be changes to connecting service, and some train departure and arrival times, on multiple branches. Please pick up a copy of the Special Weekend Timetable for your branch.

Far Rockaway Branch: Saturday, November 10
Buses will replace trains between Far Rockaway and Valley Stream on Saturday, November 10, as we install a new pedestrian overpass at the Gibson Station. Westbound buses will depart up to 27 minutes earlier in order to connect with trains at Valley Stream. Commuters will be able to use the new overpass starting Monday, November 12. Look for a special Far Rockaway Branch timetable as the date of this project draws near.

Ronkonkoma Branch: Weekend of November 10-11
Installation of a new switch near Pinelawn will mean changes to train departure times on Saturday, November 10 and Sunday, November 11. Westbound trains from the Ronkonkoma Branch will depart up to 10 minutes earlier than usual. Departure times for connecting trains will also be adjusted.

Did You Know?
For the LIRR and other railroads throughout the Northeast, falling autumn leaves result in slippery rail conditions. When leaves drop onto our tracks and get crushed by train wheels, they deposit a substance called “pectin” that causes train wheels to slip when accelerating and slide when braking.This can result in slower speeds at low adhesion areas for safety reasons and to reduce flat wheel delays. To combat slippery rail conditions, the LIRR has special high-pressure rail-wash cars that are operating nightly to remove crushed leaves and leaf residue from our tracks. We’re also excited to see the upcoming results of new laser technology that we will be testing to burn the pectin off our rails. Stay tuned! In the interim, we may need to operate trains more slowly as a safety precaution. We appreciate your patience when this occurs as we ensure our train operations remain safe.

'Tis Almost The Season
It’s never too early to purchase tickets to the famous Radio City Christmas Spectacular! Ride to the show on the LIRR for free by using promo code "LIRR" when purchasing tickets via the Rockettes’ official website. You can also call Ticketmaster for tickets at 866-858-0007 or visit the Box Office at Radio City Music Hall, 1260 Sixth Avenue, between 50th & 51st Streets in Midtown Manhattan. LIRR rail tickets will be mailed via US Mail. Please allow 10 days prior to show date for delivery.

Getting there is easy: Take any LIRR train to Penn Station, then take the subway uptown. If you enjoy a brisk walk, you can make like one of Santa's reindeer and hoof it! Radio City Music Hall is on Sixth Ave between 50th and 51st Streets.

For more information on these and other One Day Getaways, see our complete list here.

Your Voice Helps
Our employees are out each and every day making sure the many facets of our system get the proper attention. When customers voice important feedback, we listen and take action. Case in point: Daniel P. from Bay Shore noticed an info panel screen that was frozen. Our maintenance forces responded immediately, and the next day, we received the following thank-you:

“Thank you, today it was displaying the correct information!”

Adam from Glen Head let us know something he spotted at Glen Head Station:

"@LIRR good morning, any chance someone could repair the broken door handle at Glen Head Station?"

The next morning, Adam tweeted:

"Fixed! Thank you!"

In addition, we were pleased to receive positive feedback from customers on one of our recently completed station renovations. Matt from Hicksville noted:

“The Hicksville station is wonderful since the remodel. The shelters are clean, wheelchair accessible, and I can't believe I'm saying this, but heated! It also seems like the trains are more even with the platform than they were a few months ago, which is much appreciated."

See something that needs attention? Contact us here.

Safety Reminder
Stay alert. Don't Rush.

Courtesy Counts
Looking your best is always a priority. But our trains are not the proper setting for putting on your face or clipping your nails. Please groom at home, not onboard the train.

LIRR Throwback Photo
Click here to download full size

Photo Courtesy of Dave Keller data and archive

September OTP
Overall on-time performance for September 2018 was 92.4%.

Monthly OTP
Babylon 92.1% 95.5% 90.9% 91.8% 93.1%
Far Rockaway 89.0% 99.4% 97.4% 96.6% 97.0%
Hicksville/Huntington 88.4% 91.0% 92.3% 91.7% 93.3%
Hempstead 94.7% 94.7% 96.8% 96.3% 95.6%
Long Beach 89.9% 96.2% 94.1% 93.8% 95.1%
Montauk 88.8% 87.2% 91.1% 90.4% 90.3%
Oyster Bay 91.0% 90.4% 94.7% 93.6% 95.7%
Port Jefferson 90.1% 90.2% 91.4% 91.1% 94.7%
Port Washington 89.2% 90.0% 91.3% 90.9% 92.6%
Greenport/Ronkonkoma 83.3% 86.0% 89.8% 88.3% 90.8%
West Hempstead 91.6% 94.7% 98.7% 97.3% 96.7%
TOTAL 89.7% 92.4% 92.9% 92.4% 93.6%

MyLIRR Archive

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