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Innovation

Learn More about Help Point ...

Innovation Project: Help Point Communication System

Also known as: Help Point

Help Point Photo

What it is: The Help Point Communication System is a new technology pilot program that puts subway customers in touch with Transit personnel via an interactive communications device. Each Help Point device has two buttons, a green INFORMATION button to ask for travel information and a red EMERGENCY button to be used only in an urgent situation.

Benefits: Help Point devices:

  • Have an instantly identifiable design
  • Are clearly labeled and easy to use
  • Offer two types of assistance at one location
  • Allow customers to speak with a Transit representative about subway service by pressing the green INFORMATION call button
  • Allow customers to contact a Transit representative in the event of an emergency by pressing the red EMERGENCY call button

Whom customers speak with: NYC Transit Station Agents answer subway service inquiries; personnel from NYC Transit's Rail Control Center (RCC) respond to emergency calls.

History: Help Point, which began testing in 2011, is a more sophisticated version of the Customer Assistance Intercoms ('call boxes'), currently in many subway stations.

You may also be interested to know: A Help Point is on exhibit at the Museum of Modern Art (MoMA).

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