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Performance Data Sets

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The following Key Performance Indicators (KPI) are included in this package (full descriptions in Excel).

NYCT

  • Employee Lost Time and Restricted Duty Rate
  • Subway
    • Subway wait assessment for all lines
    • Customer Injury Rate
    • Elevator availability
    • Escalator Availability
    • Mean Distance Between Failure
    • On-Time Performance, total and for all lines
    • Total Ridership
  • Bus
    • Bus Passenger Wheelchair Lift Usage
    • Percent of total scheduled bus trips completed, total and by bus depot
    • Collisions with Injury Rate
    • Customer Accident Injury Rate
    • Mean Distance Between Failures
    • Total Paratransit Ridership
    • Total Ridership
  • Staten Island Railway
    • Mean Distance Between Failures
    • On-Time Performance

Bridges & Tunnels

  • Collisions with Injury Rate
  • Employee Lost Time Rate
  • Total Traffic

Metro-North

  • Customer Injury Rate
  • Elevator Availability
  • Employee Lost Time and Restricted Duty Rate
  • Escalator Availability
  • On-Time Performance by Line
  • Mean Distance Between Failures
  • Total Ridership

Long Island Rail Road

  • On-Time Performance overall and by line
  • Customer Injury Rate
  • Elevator Availability
  • Employee Lost Time and Restricted Duty Rate
  • Escalator Availability
  • Mean Distance Between Failures
  • Total Ridership

LI Bus

  • Percent of Completed Trips overall and by depot
  • Bus Passenger Wheelchair Lift Usage
  • Collisions with Injury Rate
  • Customer Accident Injury Rate
  • Employee Lost Time Rate
  • Mean Distance Between Failures
  • Total Paratransit Ridership
  • Total Ridership

MTA Bus

  • Percent of Completed Trips overall and by depot
  • Bus Passenger Wheelchair Lift Usage
  • Collisions with Injury Rate
  • Customer Accident Injury Rate
  • Employee Lost Time Rate
  • Mean Distance Between Failures
  • Total Paratransit Ridership
  • Total Ridership
  • Google Translate