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Customer Service

Need more help? We're here to make your E-ZPass experience as easy as possible! Call our toll-free number to ask questions, make payments or get your current account balance. Or visit one of our Customer Service Centers to speak to someone in person, make cash payments and more.

If you have an E-ZPass or want one
Telephone Customer Service:

1-800-333-TOLL (8655)

1-800-772-7935 (TDD/TTY)
1-718-390-9772 (Fax)

If you Need assistance with a tolls by mail invoice:

Visit or call 1-844-TBM-8400 (826-8400)

Customer Service Centers:

  • Queens

    19-02 Whitestone Expressway Suite 101
    College Pt, NY 11357

    Hours: Monday-Friday: 9am–7pm
    Saturday: 8am–12pm

  • Staten Island

    1150 South Avenue
    Staten Island, NY 10314

    Hours: Monday-Friday: 7am–7pm
    Saturday: 8am–12pm

  • Yonkers

    730 McLean Avenue
    Yonkers, NY 10704

    Hours: Monday-Friday: 9am–7pm
    Saturday: 8am–12pm


For customer service, call 1-800-333-TOLL(8655)

For assistance with tolls you receive in the mail, 1-844-TBM-8400 (826-8400)

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