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A New Option Continues for Access-A-Ride Customers

MTA New York City Transit's Paratransit Division has extended its pilot program for Access-A-Ride (AAR) customers to use a pre-paid Chase Visa Card to pay for yellow taxi service on regularly scheduled, pre-planned trips. The program began in December 2010 in Manhattan. The purpose of the extension is to conduct additional tests on Black Car Services and accessible yellow taxis regulated by the New York City Taxi and Limousine Commission (NYCTLC).

In addition to using the pre-paid Chase Visa Card in yellow taxis in Manhattan, some AAR customers in the boroughs of Brooklyn, Queens and the Bronx use the pre-paid card to pay for trips from Black Car Services under contract to New York City Transit. This phase of the program started in March 2012.

Another test of the pre-paid card began in July with NYCTLC's launch of a new and improved Accessible Taxi Dispatch (ATD) system. Wheelchair users who wish to travel in an accessible yellow taxi in Manhattan will call 311 for a connection to the ATD and make the necessary arrangements for an accessible yellow taxi. In addition, AAR customers who use wheelchairs will have the opportunity to obtain a pre-paid Chase Visa Card to pay for accessible yellow taxi service for their regularly scheduled, pre-planned trips.

The experiences obtained through this successful pilot program move us toward developing plans to make this a permanent feature of AAR. Look for future news on our web page, and in the AAR publication, "On the Move," as we progress toward this goal.

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