Meeting the Needs of Customers with Disabilities
Accessible and newly renovated stations have tactile-Braille signage.
The Metropolitan Transportation Authority (MTA) offers reduced fares on its subways, buses, and commuter railroads to customers with disabilities.
These web pages include detailed information about reduced fare programs and a variety of other ADA-accessible services MTA agencies provide. Click on the menu links on the left to find out more about these services, as well as paratransit programs. You may also find the “Useful Phone Numbers” link a quick and convenient reference source.
Features of Accessible Stations
In improving services to individuals with disabilities, the MTA identified stations where compliance with the Americans with Disabilities Act (ADA) would benefit the most people, analyzing such factors as high ridership, transfer points, and service to major areas of activity. These stations were given priority in our station-renovation program. We are continuing to expand accessibility features to more and more locations.
The MTA network has more than 110 accessible subway and commuter rail stations. These stations have features that improve accessibility for customers with visual, hearing, and mobility disabilities, as specified by the Americans with Disabilities Act. Their features include:
- elevators or ramps
- handrails on ramps and stairs
- large-print and tactile-Braille signs
- audio and visual information systems
- accessible station booth windows
- accessible MetroCard® Vending Machines
- accessible service entry gates at subway stations
- platform-edge warning strips
- platform gap modifications or bridge plates to reduce or eliminate the gap between trains and platforms
- telephones at an accessible height with volume control, and text telephones (TTYs)
- accessible restrooms at commuter rail stations with restrooms (not all station buildings have restrooms)
The MTA network also has more than 120 additional subway and commuter rail stations that have elevators and/or ramps to provide wheelchair access. In some stations, ramps constructed prior to the adoption of the ADA Accessibility Guidelines may not meet current ADA standards for slope, landing and handrail requirements. On commuter rail lines, some ticket offices and restrooms are not accessible by wheelchair.